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Forum Discussion
ROLgear
Jul 21, 2022Aspirant
Orbi RBR350 wired connections and internet constantly dying
Since the last 2-3 weeks my Orbi RBR350 keeps going down. Purple light off and on, Virgin Media tests showing all is fine. Reboot of Virgin Hub 3 then Orbi solves it. But my wired satellite doesn't...
ROLgear
Jul 22, 2022Aspirant
Thanks, the Virgin hub has been in modem only mode since I got the Orbi so there shouldn't be a double NAT condition as it's not assigning IPs or has wifi etc. I had made no changes to anything before the problem (no settings or hardware changes) so am hoping it's a firmware issue.
I've performed a factory reset on the Orbi and crossing my fingers that it fixes things...
FURRYe38
Aug 13, 2022Guru - Experienced User
Any progress on this?
ROLgear wrote:
Thanks, the Virgin hub has been in modem only mode since I got the Orbi so there shouldn't be a double NAT condition as it's not assigning IPs or has wifi etc. I had made no changes to anything before the problem (no settings or hardware changes) so am hoping it's a firmware issue.
I've performed a factory reset on the Orbi and crossing my fingers that it fixes things...
- ROLgearAug 16, 2022Aspirant
I got hold of the Beta but I still had problems with the wired LAN. I thought it was one of my devices which had a corrupted network settings file but after making changes it still happened.
Now I suspect it may be that I'm using a USB-C hub with ethernet - I think that sometimes when I connect/disconnect my Macbook it doesn't like it. Odd as that ethernet cable is not directly linked to my Orbi but instead goes via a (brand new) ethernet hub.
- FURRYe38Aug 16, 2022Guru - Experienced User
Got a picture or link to this hub?
Hubs are not really recommended. I use a USB C to ethernet adapter on my Mac Book Pro.
- ROLgearAug 26, 2022Aspirant
Right I tested it again and disconnecting this Hub https://www.amazon.co.uk/dp/B086WWRRHZ killed my Orbi ethernet and I had to reboot my other wired ethernet PCs. So think that the Orbi does not like it when USB C hub is disconnected