Orbi RBR750 - No internet for Win 10 PCs on main WiFi network, but guest network is fine

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GMPlankton wrote:

Windows 10 PCs (one desktop, two laptops) can see and connect to main Orbi RBR750 WiFi network, but always get "connected, no internet" -- if I turn on Orbi guest WiFi network, they connect to that no problem (but then they're on the guest subnet and can't "see" the devices on my main subnet, such as my network printer--so this is not a solution).

 

Other devices (including Android phones/tablets, game systems, Chromebooks, IoT devices) connect just fine.

 

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First, do you have IPv6 enabled?  If so, disable it and reset your Orbi and see if that fixes your issue.

Next - Since the problem seens to be specific to your Windows PCs and other devices are working fine, it's likely just a Windows networking config issue.  Let's start from the beginning again and reset the Windows connection.

1. Press the Win key, search for "control panel"
2. Click on: Network and Sharing Center
3. Click in the left on: Changer adapter settings
4. Right click on the network adapter currently connected to your Orbi wireless networl, select Diagnose

This runs the Windows Network Troubleshooter.  See if it helps.  If you still cannot access internet, we need some more details:

• Do the same as above, but for the network adapter right-click and select Status
• In the Wi-Fi Status popup window press the Details button
• Tell us what the info is for:
  • DHCP Enabled
  • IPv4 Address
  • IPv4 Subnet Mask
  • IPv4 DHCP Server
  • IPv4 DNS Server
• The last two should be something like 192.168.1.1.  Verify you can ping those IP addresses in a cmd shell on your Windows PC