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Forum Discussion
Orbi RBR750 - webpages and iPhone Apps don't load
I've been reading through several posts in this forum around this same issue, and have not had any luck fixing our at home network. We have the Orbi RBR750, and have the Netgear Nighthawk CM1100 D...
How was your system updated to v16.6? Auto update or manual update thru the RBRs web page or Orbi app?
>> A: it was an auto update through the app
Has a full power OFF of the Orbi system and modem for 1 minute then back ON been performed?
>> A: yes, several times. I also performed a couple resets of the Orbi router, and a couple of resets of our modem.
Is the RBR connected to the CM modems #1 WAN port and is LAG disable on the CM modem?
>> A: yes its connected to the CM modems #1 WAN prot and LAG is disabled on the CM modem.
What is the size of your home? Sq Ft?
>> A: 2400 sq feet
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
>> A: Yes they are all 30 feet or more. The main router and 1 satellite is on the lower level, and one satellite on the upper level
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
>> A: have not yet attempted this but will do today.
Any Wifi Neighbors near by? If so, how many?
>> A: yes, we live in a major city, so there are anywhere between 10-20 at a time.
Turn OFF all RBS and test these two problems with just the RBR running alone...same thing still happen?
>> A: have not yet attempted this but will do today.
Try chaning CTS values to 2347 Under Advanced Tab/Advanced Settings/Wireless Settings.
>> A: have not yet attempted this but will do today.
Is Armor enabled on the RBR?
>> Q: Where can this be found?
Ok, If you updated thru the Orbi app, at somepoint you might try to reload FW using a wired PC and web browser thru the RBRs web page.
IF you have lots of wifi neighbors near by, you can try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings. This helps with reducing the over all wifi foot print and interferience of that foot print with nieghboring wifi signals...
Armor is seen on the Orbi app and presented as a option to enabled when first option after doing a reset on the RBR and walking thru the setup wizard...
I will add those two suggestions to my list of items to investigate tonight.
As for Armor, yes it does appear to be activated.
Ok, Seen odd problems steming from the use of Armor. Try this, disable Armor in the app. Once the app reports it disabled. Power cycle the RBR then test for these problems. If your still seeing problems, I recommend a factory reset of the RBR and setup from scratch, this time do NOT enable Armor.
I've disabled Armor and that didnt seem to resolve the issue. This included the hard reset as well.