Orbi RBR750 and 2 RBS350 problems updating

Be sure to follow instructions from here:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBK653-Firmware-Version-4-6-14-3-Released/td-p/2283218/jump-to/first-unread-message

Be sure to keep the RBS and RBR at the same level from the RBK653 download site. Don't mix FW from the RBK750 series site.

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dcarp71 wrote:

Issue 1 - can't update:

I created a couple of profiles and added a few devices. However, my problems began when I tried to add an Apple TV to a profile that I created. When I try and add it, I get the very generic message "Something went wrong. Please try again." After trying again multiple times I went online to try and find a solution. I have tried multiple steps but nothing has worked. It seems he first step is to ensure I have the most recent version of the firmware installed.

 

Right now, I have the red "Update" button that shows under the 2 satellites. When I press this button, it searches and finds a "new firmware update". However, the Current Version says 4.6.5.14 and the New Version says 4.3.4.8. Now, I'm no techno wizard, but in my experience "newer versions" should be a bigger number. I still follow through and click update again, but after doing whatever the software does, it says it is having problems accessing the firmware.

 

Issue 2 - can't move a device to a profile:

When I try to add a device to a profile that I created, it returns the message, "Something went wrong. Please try again." I have made new profiles and add it (didn't work), I uninstalled the app and reinstalled it (didn't work), and I reset each satellite and router (didn't work). This issue is the ultimate one, but the first one up above may be related.

 

Please can someone help me resolve this?

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