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Forum Discussion
Orbi RBR750 and Satellite suddenly started dropping WiFi Devices
I have an Orbi RBR750 plus one satellite (connected via Lan). Everything worked great for many months, but a few weeks ago the Orbis started disconnecting iPhones and iPads. Sometimes once a day...
Thanks FURRYe38, answers below:
What Firmware version is currently loaded?
-> the latest: V4.6.3.16_2.0.51
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
-> Arris TM1602 (but that did not change)
Is the RBS connected directly the the back of the RBR or is there any LAN swtich in between?
-> There is Netgear GS105 in between, but that also did not change and was working fine for months
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
-> Using Auto. I will try your recommendations
Any Wifi Neighbors near by? If so, how many?
-> About 5
Try disabling the following and see:
Armor.
-> was always disabled
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
-> I only see a "Enable 20/40 MHz Coexistence " but I cannot specify 40. Will try your other recommendations
bosa84 wrote:
Thanks FURRYe38, answers below:
What Firmware version is currently loaded?
-> the latest: V4.6.3.16_2.0.51
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
-> Arris TM1602 (but that did not change)
Is the RBS connected directly the the back of the RBR or is there any LAN swtich in between?
-> There is Netgear GS105 in between, but that also did not change and was working fine for months
What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
-> Using Auto. I will try your recommendations
Any Wifi Neighbors near by? If so, how many?
-> About 5
Try disabling the following and see: Armor.
-> was always disabled
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
-> I only see a "Enable 20/40 MHz Coexistence " but I cannot specify 40. Will try your other recommendations< Remove the check mark from the box then select apply. This sets 40Mhz only.
Has a power off for 1 minute then back ON with the ISP modem, Switch and Orbi system been performed since last update?