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Forum Discussion
Orbi RBR750 bug with firmware V3.2.16.22
I'm not sure how to get this to the right people (Netgear doesn't make it easy to contact them), but there is a major issue with the firmware version that was recently released and automatically down...
Hi All,
Please consider I am a novice in your responses.
I seem to be having the same problem. I purchased the below for a Christmas present...
Model Name Device Name Current Firmware Version Status
| Router | RBR850 | RBR850 | V3.2.16.22 | No New Firmware Available |
| Satellite | RBS850 | Orbi Satellite-1 | V3.2.16.22 | No New Firmware Available |
| Satellite | RBS850 | Orbi Satellite-2 | V3.2.16.22 | No New Firmware Available |
Firmware Version: V3.2.16.22_1.4.9
I have switched my HUB3.0 from Router to Modem mode, followed the basic setup and then setup reserved IPs for the two satilites.
I did a firmware update when I first set the system up 26.12.2020 (I do not recall the version but I assume the latest).
I had it all working for a few days, and amazed by the coverage and speeds it is providing to the full house.
HOWEVER...
In the last day or two, the router has been disconnecting from the internet every couple of hours.
All devices remain connected to the router/satilites but the internet connection is lost.
To mitigate, I have been resetting the Virgin Hub3 Modem and the RBR850.
At this point I am not sure the speeds are worth it if the stability is not there.
Is there any update on the solution? Is there a hotfix coming to resolve this?
Can you please advise how to rolled back to V3.2.16.6_1.4.4? I see that intergeek14 mentioned it fixed the issue.
I assume it is the Manual Update option from the GUI but where do I get the package?
I found the below link but want to be sure before I install anything...
https://kb.netgear.com/000062217/RBR850-RBS850-Firmware-Version-3-2-16-6
RBR850 - https://www.downloads.netgear.com/files/GDC/RBK852/RBR850-V3.2.16.6_1.4.4.zip
RBS850 - https://www.downloads.netgear.com/files/GDC/RBK852/RBS850-V3.2.16.6_1.4.4.zip
Best Regards,
Paul Carter
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
Is Armor enabled?
Has a factory reset and setup from scratch been performed since last FW update to v22?
paul_carter1 wrote:Hi All,
Please consider I am a novice in your responses.
I seem to be having the same problem. I purchased the below for a Christmas present...
Model Name Device Name Current Firmware Version Status
Router RBR850 RBR850 V3.2.16.22 No New Firmware Available Satellite RBS850 Orbi Satellite-1 V3.2.16.22 No New Firmware Available Satellite RBS850 Orbi Satellite-2 V3.2.16.22 No New Firmware Available Firmware Version: V3.2.16.22_1.4.9
I have switched my HUB3.0 from Router to Modem mode, followed the basic setup and then setup reserved IPs for the two satilites.
I did a firmware update when I first set the system up 26.12.2020 (I do not recall the version but I assume the latest).
I had it all working for a few days, and amazed by the coverage and speeds it is providing to the full house.
HOWEVER...
In the last day or two, the router has been disconnecting from the internet every couple of hours.
All devices remain connected to the router/satilites but the internet connection is lost.
To mitigate, I have been resetting the Virgin Hub3 Modem and the RBR850.
At this point I am not sure the speeds are worth it if the stability is not there.
Is there any update on the solution? Is there a hotfix coming to resolve this?
Can you please advise how to rolled back to V3.2.16.6_1.4.4? I see that intergeek14 mentioned it fixed the issue.
I assume it is the Manual Update option from the GUI but where do I get the package?
I found the below link but want to be sure before I install anything...
https://kb.netgear.com/000062217/RBR850-RBS850-Firmware-Version-3-2-16-6
RBR850 - https://www.downloads.netgear.com/files/GDC/RBK852/RBR850-V3.2.16.6_1.4.4.zip
RBS850 - https://www.downloads.netgear.com/files/GDC/RBK852/RBS850-V3.2.16.6_1.4.4.zip
Best Regards,
Paul Carter
Size of home/distance between routers and satellites
I will measure today but I do not see any connection issues between the router and satellites.
The satellites and many wifi devices remain connected bit without Internet.
I have attached pictures for reference at the bottom.
Is Armor enabled?
No, it never has been.
Has a factory reset and setup from scratch been performed since last FW update to v22?
I assume you mean with the "With a sharp pen or paper clip, press down the Restore Factory Settings button"?
Would this not take the System back to the firmware it was sold with?
Additional comment
I tried installing V3.2.16.6_1.4.4 on all three devices last night. It all connected but it was disconnected again by this morning.
Best Regards,
Paul Carter
paul_carter1 wrote:Has a factory reset and setup from scratch been performed since last FW update to v22?
I assume you mean with the "With a sharp pen or paper clip, press down the Restore Factory Settings button"?
Would this not take the System back to the firmware it was sold with? NO.
FURRYe38 wrote:
paul_carter1 wrote:Has a factory reset and setup from scratch been performed since last FW update to v22?
I assume you mean with the "With a sharp pen or paper clip, press down the Restore Factory Settings button"?
Would this not take the System back to the firmware it was sold with? NO.
No... it does not roll back to original firmware. What it does do is clean up any orphaned code and/or configs that may have been left from previous versions. Highly recommended.
- After rolling back to V3.2.16.6_1.4.4, the connection has stayed up about a week (connected since 03/01/2021 08:50 GMT), and is still connected.
I think there may be an issue in the latest firmware.Good to hear.
Di you perform a factory reset and setup from scratch when you had v22 loaded?
