Hi all. Not so happy with Netgear these days. This problem originally came about a few months ago and I've just been putting it off since Netgear support delayed my support case/request until I was out of the warranty window, and then told me to go pound sand (or pay up). This is the last chance I'm willing to give them before I swear off Netgear products forever. I know I'm just one customer but this has been a terrible experience; hope the community can help me. I can't keep this product if this is what I get. My issue is this.. randomly throughout the day, my devices disconnect for anywhere from 2-15 seconds. Internet is restored shortly thereafter, but I often lose connection to work meetings/games/shows/etc. I have removed the Orbi device from the network entirely and have NOT had this problem persist. I just did reset on the device and am running the latest firmware (4.6.8.5_2.1.9), but the issue is still happening. Happens to both wired and wireless devices and I'm not sure where to even start on this. Have not had any luck with suggestions from other posts. Any settings I should be looking at specifically?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡 Please enable email logging and lets see if this helps on this: https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Enable-Email-Logging-and-Router-Reboots/td-p/2231485/jump-to/first-unread-message

Modem is mine.. it's an Arris Surfboard SB6183. Like I said, when connecting my switch to that directly, I haven't had the same issue. Sqft is ~2400. Distance between router and satellite is probably 25-30 feet. They are on separate floors. Email logging is now setup. I'm guessing just attach a log the next time I see this issue?

Lets see if email logs changes anything. You might turn down the transmit power on the RBR to 50% as well. Just let the logs run. No need to keep them or post them.

Will wait. The only thing I saw in the log previously that was a little suspect was the DHCP assigning IPs to MACs more often than I'd think necessary. Does the RBR transmit strength make sense given that I'm seeing the issue on my wired connection (most often as well, considering I'm using it the most)?

NGeezy wrote: Will wait. The only thing I saw in the log previously that was a little suspect was the DHCP assigning IPs to MACs more often than I'd think necessary. Yes, this is a known problem. Does the RBR transmit strength make sense given that I'm seeing the issue on my wired connection (most often as well, considering I'm using it the most)? Being that your in a smaller home space and the distances are kinda close, droppting the power to 50% shouldn't be a problem. Also enable SIP ALG as well under Advanced tab/Setup/WAN Setup

Orbi RBR750 DHCP was assigning IPs far too often

49 Replies

FURRYe38
Guru - Experienced User
Aug 01, 2022
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

Please enable email logging and lets see if this helps on this:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Enable-Email-Logging-and-Router-Reboots/td-p/2231485/jump-to/first-unread-message
- NGeezy
  Aspirant
  Aug 01, 2022
  Modem is mine.. it's an Arris Surfboard SB6183. Like I said, when connecting my switch to that directly, I haven't had the same issue.
  
  Sqft is ~2400. Distance between router and satellite is probably 25-30 feet. They are on separate floors.
  
  Email logging is now setup. I'm guessing just attach a log the next time I see this issue?
  - FURRYe38
    Guru - Experienced User
    Aug 01, 2022
    Lets see if email logs changes anything.
    
    You might turn down the transmit power on the RBR to 50% as well.
    
    Just let the logs run. No need to keep them or post them.

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Orbi RBR750 DHCP was assigning IPs far too often