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Forum Discussion
Orbi RBR750 losing Wifi connection A LOT
Hello - I have an Orbi RBR750 and RBS750 that are constantly dropping wifi connection. I can't see any patterns in why they are dropping as one day it might drop 5 times then the next day not at all....
Thanks for the help!! Answers below
What Firmware version is currently loaded? - V4.6.14.3
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Comcast Xfinity is our internet provider but i have a Motorola Docsis 3.1 Cable Modem Model #MB8611- Came very highly recommende
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. I do have a CAT6
How many RBS are deployed? 1 total
What is the size of your home? Sq Ft? About 3,000
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS - Much more than 30 feet. It is on the opposite side of the house on a different floor
Does this happen with the RBS turned OFF? Have not tried this. RBS is always on
Does this happen with both wireless and wired devices? Only have wireless devices
What channel configurations are currently set on the router? Not sure what this means
Try disabling the following and see: All of these are disabled
Armor, Smart Parental Controls or Circle, Traffic Meter.
Any feedback on what I should look for in the logs? I would think that would give me the reason or the pattern of why it is dropping?
Is it just the satellite that causes drops or both router and satellite? You can test it by powering off the satellite and just using the router for a bit.
You might have the satellite to far from the router. have you tried a little closer? Maybe its backhaul is weak and causing drops
I can try to move it closer and see if that helps