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mbaltimore's avatar
mbaltimore
Initiate
Dec 07, 2021
Solved

Orbi RBR750 not allowing Samsung TV to connect to the internet.

HI...I have an ORBIT RBR750 with two satellites.  For some reason, my Samsung TV is not being allowed to connect to the internet through the Orbi Satellite.  The error message says it can't set the I...
  • Mikey94025's avatar
    Mikey94025
    Dec 07, 2021
    mbaltimore wrote:

    With resepct to your last comments, sorry I am just not technical enough to know how to answer them.

    The problem is almost certainly not because of 2.4Ghz vs. 5Ghz, instead compatibility with older wireless 2.4Ghz devices.

     

    Try setting your CTS/RTS Threshold to 2347 to maximize compatibility with older wireless devices:

    1. Go to the web admin portal at http://orbilogin.com/
    2. Click to the Advanced tab, Advanced left menu, Wireless Settings
    3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
    4. Press Apply

    See if that helps.  If problems still persist, next try disabling AX mode for the 2.4Ghz band:

    1. Go to http://orbilogin.com/
    2. Click to hte Advanced tab, Setup left menu, Wireless Setup
    3. Uncheck "Enable 2.4G" under the top Enable AX section
    4. Press Apply
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Dec 07, 2021
mbaltimore wrote:

HI...I have an ORBIT RBR750 with two satellites.  For some reason, my Samsung TV is not being allowed to connect to the internet through the Orbi Satellite.  The error message says it can't set the IP address...I think this may be a result of 5Ghz vs 2.4Ghz with respect to the TV but all the solutions I have tried (resetting the TV, the Orbis, the Internet,etc.) do not seem to work.  Any help would be much appreciated.  

Is this Orbi system administered using the Orbi web interface or the Orbi 'app'?

Does the Samsung TV appear on the list of devices?

 

If we knew the specific model number of TV and the exact spelling of the error message, we could do an internet search to find the user manual and see if other Samsung users have reported this problem.