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mbaltimore's avatar
mbaltimore
Initiate
Dec 07, 2021
Solved

Orbi RBR750 not allowing Samsung TV to connect to the internet.

HI...I have an ORBIT RBR750 with two satellites.  For some reason, my Samsung TV is not being allowed to connect to the internet through the Orbi Satellite.  The error message says it can't set the I...
  • Mikey94025's avatar
    Mikey94025
    Dec 07, 2021
    mbaltimore wrote:

    With resepct to your last comments, sorry I am just not technical enough to know how to answer them.

    The problem is almost certainly not because of 2.4Ghz vs. 5Ghz, instead compatibility with older wireless 2.4Ghz devices.

     

    Try setting your CTS/RTS Threshold to 2347 to maximize compatibility with older wireless devices:

    1. Go to the web admin portal at http://orbilogin.com/
    2. Click to the Advanced tab, Advanced left menu, Wireless Settings
    3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
    4. Press Apply

    See if that helps.  If problems still persist, next try disabling AX mode for the 2.4Ghz band:

    1. Go to http://orbilogin.com/
    2. Click to hte Advanced tab, Setup left menu, Wireless Setup
    3. Uncheck "Enable 2.4G" under the top Enable AX section
    4. Press Apply
mbaltimore's avatar
mbaltimore
Initiate
Dec 07, 2021

Firmware - 4.6.5.14

Spectrum ISP - Modem, DOCSIS 3.1 E31U2V1

Home - 5200 SqFt

Distance between router and sat is ~30Ft.  

Distance between TV and Sat is ~15Ft.

Channels - Auto (2.4) and 48 (5)

With resepct to your last comments, sorry I am just not technical enough to know how to answer them.

Mikey94025's avatar
Mikey94025
Hero
Dec 07, 2021
mbaltimore wrote:

With resepct to your last comments, sorry I am just not technical enough to know how to answer them.

The problem is almost certainly not because of 2.4Ghz vs. 5Ghz, instead compatibility with older wireless 2.4Ghz devices.

 

Try setting your CTS/RTS Threshold to 2347 to maximize compatibility with older wireless devices:

  1. Go to the web admin portal at http://orbilogin.com/
  2. Click to the Advanced tab, Advanced left menu, Wireless Settings
  3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
  4. Press Apply

See if that helps.  If problems still persist, next try disabling AX mode for the 2.4Ghz band:

  1. Go to http://orbilogin.com/
  2. Click to hte Advanced tab, Setup left menu, Wireless Setup
  3. Uncheck "Enable 2.4G" under the top Enable AX section
  4. Press Apply