Orbi RBR750 Packet Loss

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chrisandy wrote:

Model Number: RBR750
Firmware Version: V4.6.8.2 

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I apologize for the vague question but what would be the next logical troubleshooting step? 

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Two steps come to mind:

1. Update the router firmware to the most recent version, v4.6.8.5.  The reasoning is that no one will have much interest in diagnosing a problem with out-of-date firmware.  There will almost certainly be advice to update the firmware, so might as well get it done.*
2. (Temporarily) unplug the Orbi router and connect the PC directly to the cable modem.  If packet loss exists with the direct connection, there must be "something going on" that has nothing to do with the Orbi.

* I am not a big fan of being an "early adopter" of the newest firmware. i.e. "If it ain't broke, why fix it?"  I prefer to wait and see what others think of it before taking the plunge.  Generally 4-6 weeks is enough time to make a decision.  The exception is when things are not working correctly.  Who knows? Maybe the newer firmware will fix things.  In this case, packet loss appears to fall into the "not working" category.

Another step is to document what is going on.  Some packets always get lost.  That's normal.   How does the packet loss manifest?  What is happening on the PC, PS5, XBox which creates the conclusion of packet loss?  For example, is it reported by gaming software?