NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Dougjc25
Oct 01, 2020Follower
Orbi RBR750 WiFi - SSID Not visible on some devices
Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID. The device is the HP Elite x 2 using Windows 10 version 1803...
- Oct 01, 2020
Dougjc25 wrote:Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID. The device is the HP Elite x 2 using Windows 10 version 1803.
First, check with HP and the wireless network adapter vendor to install the latest drivers. The older driver software sometimes has issues with newer wi-fi conventions like the Orbi AX systems use.
To improve Orbi AX compatibility with older wireless devices, go to orbilogin.com and in Advanced... Advanced... Wireless Settings set CTS/RTS Threshold to 2347 for both bands. If that is insufficient, try disabling (uncheck) AX Mode for 2.4Ghz in Advanced... Setup... Wireless Setup.
FURRYe38
Oct 01, 2020Guru - Experienced User
Be sure to visit and post over in the Orbi AX Forum for your model Orbi:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
Thank you.
Dougjc25 wrote:Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID. The device is the HP Elite x 2 using Windows 10 version 1803.
Any help would be most appreciated, especially as the reason I purchased the Orbi was to improve wifi strength for use of the device that is not picking up the SSID.
Thanks