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Forum Discussion
ORBI RBR850 -- frequent disconnects to WoW server
Suddenly for no reason, since this morning, every 15-30 minutes my connection with WoW (World of Warcraft game) drops. I get disconnected but can quickly reconnect within the minute. For context, my ...
"I am having the same problem and it all started today." Has the RBR worked up to this point? If so, I would think this is not a Orbi issue.
Try a factory reset on the CM modem. Power off the RBR while the CM modem resets and reconnects to ISP services, then power ON.
Using default DNS addresses from ISP or custom DNS?
DMatuza wrote:Just wanted to chime in and say you are not alone.... I am having the same problem and it all started today. If I play any MMO or my sons play their first persons shooters the internet works for a little bit and then cuts out for a split second (but long enough to drop the server). I have been fighting it all day, I down flashed to 3.2.9 for 3.2.10 no luck. I factory reset the router, no luck. If I hook my computer up directly to the cable modem it works fine. Some thing changed and I think it was in 3.2.10 as thats what the firmware was this morning and I didnt flash it. I am not sure why down flashing to 3.2.9 doesnt help.
I am using Comcast internet with a CM1150V Modem, when I log in to the modem everything seems great. I may try having Comcast reporvision it tomorrow if no one can help with the Router issue.
My guess is that its either the WAN port connection issue or some kind of packet loss as all my other 35 smart devices aren't affected they just keep working right along like nothing happened.
I had the same issue with Destiny 2, both on PC and PS4. I even happen to have a spare RBR850 router and tried swapping it out and still had the same issue. It seems to be a firmware issue which coincidentally installed last night.
1. Try downloading the firmware for your router and satellite(s) here: https://www.netgear.com/support/product/rbk852.aspx#RBR850%20(Orbi%20Router)%20Firmware%20Version%203.2.9.2
2. Follow telnet instructions online to disable automatic updates for your Orbi: https://m.youtube.com/watch?v=6N1atnfZGYE
3. In the Firmware Update section click on the Manual Update tab. Follow the instructions to upload the unzipped chk file(s) you downloaded from Netgear’s website.
1. Try downloading the firmware for your router and satellite(s) here: https://www.netgear.com/support/product/rbk852.aspx#RBR850%20(Orbi%20Router)%20Firmware%20Version%203.2.9.2
2. Follow telnet instructions online to disable automatic updates for your Orbi: https://m.youtube.com/watch?v=6N1atnfZGYE
3. In the Firmware Update section click on the Manual Update tab. Follow the instructions to upload the unzipped chk file(s) you downloaded from Netgear’s website.
I just downgraded my FW to V3.2.9.2 and it is still disconnecting. Followed the instructions and used telnet to stop auto updating (and router is still showing 3.2.9.2) but no bueno :(
Maybe i should flash down even further
- I ended up seeing the same disconnects after downgrading to that version too. I do still believe that firmware caused this issue as it only started happening yesterday morning. I might try the same thing and go down even further but I noticed that 3.2.9.2 added support for more than 2 satellites. Just a heads up.
If this only just started happening and was working prior, then this maybe a WoW services or an ISP issue.
You should file a support ticket if you feel this is a Orbi issue.
https://www.netgear.com/support/#
Good Luck.
Hello Orbi AX Community,
May you check your CTS/RTS threshold under WiFi settings. If it's set to 64, may you try setting it to 2347 and update the thread with your results.
Thanks,
Christian
Thank you Christian. Will check mine as well. I think I saw this same value the other day. :smileyindifferent:
Hello Orbi AX Community,
For those still experiencing issues, please send me a private message with the following:
- Contact Info
- Serial Number
- Troubleshooting steps performed
- Network topology
Thank you,
Christian
I am having the same issue with disconnects every 10 minutes or so in World of Warcraft. Originally I thought it may have been one of my wow addons casusing this but I disabled all addons and it still happened. I then tried switching from my wired connection to a wireless connection and still happened. Next I tried a different PC and still happened. After that I figured it was something with either my router of modem. So I factory reset my Arris NVG599 and same thing happened. Then I tried connecting directly to the modem and that allowed a stable connection by eliminating orbi from the picture. So after that I knew it was the orbi router so I did a factory reset as well and still had the disconnect issue. I even tried completely reinstalling Windows 10 and Wow and thast didnt work.
In summary I did the following troublshooting steps:
1) Disabled Wow addons
2) Reinstalled network drivers
3) Switched from wired connection to wireless
4) Tried on a different PC
5) Reinstalled Windows 10
6) Factory reset my ATT Arris NVG599
7) Factory reset Orbi router
The only thing that worked was connecting directly to my ATT router.
My Orbi is using Firmware Version V3.2.10.11_1.2.12
Anyone confirm that if we put the Orbi AX to AP mode and use either cable router or previous router?
Yes, this should work, but did not try that yet.
ZOOShen wrote:Anyone confirm that if we put the Orbi AX to AP mode and use either cable router or previous router?
- Yes it works, I put my Orbi in AP with 3.2.10.11 firmware and hooked it up to my older Asus Router and now I have whole home high speed internet as before and haven’t seen any drops for about 6 days now.
