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Forum Discussion
ORBI RBR850 -- frequent disconnects to WoW server
Suddenly for no reason, since this morning, every 15-30 minutes my connection with WoW (World of Warcraft game) drops. I get disconnected but can quickly reconnect within the minute. For context, my ...
So your Orbi AX WAS working with WoW before the FW update? Just need to confirm this.
I would factory reset the RBR and CM modem and setup the RBR from scratch.
I've been running v11 for a few weeks now, haven't seen any issues. However I don't play WoW. Xbox here.
DaytonaZ33 wrote:This is hitting me too.
Orbi AX system and Netgear CM1150V cable modem.
All was fine until this firmware version was pushed to my Orbi. Manually downgraded to previous version of the firmware and the disconnects persisted. I also get disconnected from Discord and my work VPN in addition to having troubles getting DC'd from WoW every 10 minutes or so.
I believe I have my old Orbi system somewhere, I will set that unit back up just to confirm it being the Orbi AX dying.
FURRYe38 wrote:So your Orbi AX WAS working with WoW before the FW update? Just need to confirm this.
I would factory reset the RBR and CM modem and setup the RBR from scratch.
I've been running v11 for a few weeks now, haven't seen any issues. However I don't play WoW. Xbox here.
DaytonaZ33 wrote:This is hitting me too.
Orbi AX system and Netgear CM1150V cable modem.
All was fine until this firmware version was pushed to my Orbi. Manually downgraded to previous version of the firmware and the disconnects persisted. I also get disconnected from Discord and my work VPN in addition to having troubles getting DC'd from WoW every 10 minutes or so.
I believe I have my old Orbi system somewhere, I will set that unit back up just to confirm it being the Orbi AX dying.
First thing I tried. It was still dropping all traffic (wired and wireless) for about 15 seconds every 15 minutes.
I pre-ordered the Orbi AX and not have had a single issue since installation when it launched months ago. No changes to modem model either.
Hmm, well something that FW may have broke. Do a manual downgrade to v3.2.9.2 on the RBR using the downloadable file. Use IE11 or FF to apply it to the RBR. You can leave the RBS at v11. I don't think the RBS needs to be downgraded. I would turn OFF the RBS while your troubleshooting this as well.
I've been using v11 since it game out on beta in the beta forum. No disconnects or anything and I have two RBSs. There wired though.
I would file a support ticket and let NG know what your seeing.
https://www.netgear.com/support/#
I have passed this on to a forum moderator.
If you have a prior router, you can use it, disable the WiFi on this prior router and setup the RBR850 for AP mode and run your mesh in this configuration.
DaytonaZ33 wrote:
FURRYe38 wrote:So your Orbi AX WAS working with WoW before the FW update? Just need to confirm this.
I would factory reset the RBR and CM modem and setup the RBR from scratch.
I've been running v11 for a few weeks now, haven't seen any issues. However I don't play WoW. Xbox here.
DaytonaZ33 wrote:This is hitting me too.
Orbi AX system and Netgear CM1150V cable modem.
All was fine until this firmware version was pushed to my Orbi. Manually downgraded to previous version of the firmware and the disconnects persisted. I also get disconnected from Discord and my work VPN in addition to having troubles getting DC'd from WoW every 10 minutes or so.
I believe I have my old Orbi system somewhere, I will set that unit back up just to confirm it being the Orbi AX dying.
First thing I tried. It was still dropping all traffic (wired and wireless) for about 15 seconds every 15 minutes.
I pre-ordered the Orbi AX and not have had a single issue since installation when it launched months ago. No changes to modem model either.
FURRYe38 wrote:Hmm, well something that FW may have broke. Do a manual downgrade to v3.2.9.2 on the RBR using the downloadable file. Use IE11 or FF to apply it to the RBR. You can leave the RBS at v11. I don't think the RBS needs to be downgraded. I would turn OFF the RBS while your troubleshooting this as well.
I've been using v11 since it game out on beta in the beta forum. No disconnects or anything and I have two RBSs. There wired though.
I would file a support ticket and let NG know what your seeing.
https://www.netgear.com/support/#
I have passed this on to a forum moderator.
If you have a prior router, you can use it, disable the WiFi on this prior router and setup the RBR850 for AP mode and run your mesh in this configuration.
DaytonaZ33 wrote:
FURRYe38 wrote:So your Orbi AX WAS working with WoW before the FW update? Just need to confirm this.
I would factory reset the RBR and CM modem and setup the RBR from scratch.
I've been running v11 for a few weeks now, haven't seen any issues. However I don't play WoW. Xbox here.
DaytonaZ33 wrote:This is hitting me too.
Orbi AX system and Netgear CM1150V cable modem.
All was fine until this firmware version was pushed to my Orbi. Manually downgraded to previous version of the firmware and the disconnects persisted. I also get disconnected from Discord and my work VPN in addition to having troubles getting DC'd from WoW every 10 minutes or so.
I believe I have my old Orbi system somewhere, I will set that unit back up just to confirm it being the Orbi AX dying.
First thing I tried. It was still dropping all traffic (wired and wireless) for about 15 seconds every 15 minutes.
I pre-ordered the Orbi AX and not have had a single issue since installation when it launched months ago. No changes to modem model either.
Also already tried manually downgrading the firmware to 3.2.9.2, disconnects persisted after. I consider myself a pretty savvy user, so I've exhausted the usual methods, which is why I came here to see if others were complaining. To my delight (since it's not just me) others are indeed having the exact same issue.
Please file a support ticket. Let NG know whats happening. Might ask about an RMA as last resort.
If you have a prior router, you can use it, disable the WiFi on this prior router and setup the RBR850 for AP mode and run your mesh in this configuration.
Do the disconnect happen with the RBS turned OFF?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
DaytonaZ33 wrote:Also already tried manually downgrading the firmware to 3.2.9.2, disconnects persisted after. I consider myself a pretty savvy user, so I've exhausted the usual methods, which is why I came here to see if others were complaining. To my delight (since it's not just me) others are indeed having the exact same issue.
I factory reset the the cable modem, no luck. I will go back to the old router and setup the Orbi for AP and see what happens. I wonder if its different hardware versions and thats why some work and some don't.
To confirm, you all have the RBK850 series Orbi AX right? There is a 840 series...
Most HW versions currently are v1. Hasn't been enough time for any v2s to appear, unless NG snuck something in under the radar.
Check your stickers under the RBR. Should be v1.
Let us know how AP mode works out for you.
Please file a support ticket as well. The more NG knows about this, hopefully fixed sooner then later.
DMatuza wrote:I factory reset the the cable modem, no luck. I will go back to the old router and setup the Orbi for AP and see what happens. I wonder if its different hardware versions and thats why some work and some don't.