ORBI RBR850 -- frequent disconnects to WoW server

Your ISP modem has a built in router and wifi. What mode is this working in? Router mode or bridged? 

This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

If wireless, make sure that the CTS and RTS values are changed from 64 to 2347. Under Advanced Tab/Advanced Settings/Wireless Settings

If any of this fails, please contact Christian_R:

https://community.netgear.com/t5/Orbi-AX/ORBI-RBR850-frequent-disconnects-to-WoW-server/m-p/1871943/highlight/true#M1693

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Ferniss wrote:

I am having the same issue with disconnects every 10 minutes or so in World of Warcraft. Originally I thought it may have been one of my wow addons casusing this but I disabled all addons and it still happened. I then tried switching from my wired connection to a wireless connection and still happened. Next I tried a different PC and still happened. After that I figured it was something with either my router of modem. So I factory reset my Arris NVG599 and same thing happened. Then I tried connecting directly to the modem and that allowed a stable connection by eliminating orbi from the picture. So after that I knew it was the orbi router so I did a factory reset as well and still had the disconnect issue. I even tried completely reinstalling Windows 10 and Wow and thast didnt work.

 

In summary I did the following troublshooting steps:

 

1) Disabled Wow addons

2) Reinstalled network drivers

3) Switched from wired connection to wireless

4) Tried on a different PC

5) Reinstalled Windows 10

6) Factory reset my ATT Arris NVG599

7) Factory reset Orbi router

 

The only thing that worked was connecting directly to my ATT router.

 

My Orbi is using Firmware Version V3.2.10.11_1.2.12

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Please contact the forum moderator if your having problems with the lastest version of FW

https://community.netgear.com/t5/Orbi-AX/ORBI-RBR850-frequent-disconnects-to-WoW-server/m-p/1871943/highlight/true#M1693

Thank you. 

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jiorillo wrote:

same issues (no gaming devices, trying to do actual work); connection to win10 built in VPN disconnects internet, which clearly defeats the purpose and renders all work functions inoperable (particularly problematic given coronavirus issues, as need to be able to work remotely immediately!). has been happening for 2 days, coinciding with auto update of firmware. PLEASE FIX ASAP!

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