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Forum Discussion
ORBI RBR850 -- frequent disconnects to WoW server
Suddenly for no reason, since this morning, every 15-30 minutes my connection with WoW (World of Warcraft game) drops. I get disconnected but can quickly reconnect within the minute. For context, my ...
katkit wrote:Suddenly for no reason, since this morning, every 15-30 minutes my connection with WoW (World of Warcraft game) drops. I get disconnected but can quickly reconnect within the minute. For context, my PC is connected to the router (main, not sattelite) via an ethernet cable.
To eliminate other sources of problems i did the following, which DID NOT solve the frequent Disconnects:
1) Flushed DNS/ IP config
2) Reinstalled the game
3) Rebooted Orbi/ Turned it off for a few minutes/ pressed reset button
4) Restarted my computer
5) Made sure no firewall issues
6) Played the game on my laptop (different computer), on wifi, and encountered the same problem.
I first suspected my isp but upon their advice, connected my PC directly to the wall (without going through orbi) and had no more disconnects.
So this is an Orbi problem. Please help. My Orbi runs the latest firmware.
You're definitely not alone in this. It looks like they either didn't test their firmware properly before they pushed it out or this bug got by them. Either way it sucks because I can't really game and I work from home and I'm getting drops during video calls. I hope they push out a fix ASAP!
RBK853 Wifi 6 (1 router, 2 satellites)
My firmware: V3.2.10.11_1.2.12
What is the Mfr and model# of the ISP modem the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
Be sure to check your CTS and RTS values. If they are at 64, please change both to 2347. Reboot both RBR and wireless devices.
skott79 wrote:You're definitely not alone in this. It looks like they either didn't test their firmware properly before they pushed it out or this bug got by them. Either way it sucks because I can't really game and I work from home and I'm getting drops during video calls. I hope they push out a fix ASAP!RBK853 Wifi 6 (1 router, 2 satellites)
My firmware: V3.2.10.11_1.2.12
I'm really considering just buying another system to replace this, I'm in a work from home model and having to tether my laptop for work to my cell phone because my $700 orbi is a paperweight right now. Any suggestions to replace this system with that's stable and won't have issues like these? I can't handle anymore dropped video conferences because of this, at my breaking point and brand ruination for me.
Do you still have your prior router? if so, you can connect it up with your ISP modem. Turn OFF all wifi radios on the router. Then configure the RBR for AP mode. This will get Orbi AX working while NG gets this fixed.
If not, then you may want to return the system for a refund where you bought from.
Poolrad wrote:I'm really considering just buying another system to replace this, I'm in a work from home model and having to tether my laptop for work to my cell phone because my $700 orbi is a paperweight right now. Any suggestions to replace this system with that's stable and won't have issues like these? I can't handle anymore dropped video conferences because of this, at my breaking point and brand ruination for me.
