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Forum Discussion

katkit's avatar
katkit
Tutor
Mar 10, 2020

ORBI RBR850 -- frequent disconnects to WoW server

Suddenly for no reason, since this morning, every 15-30 minutes my connection with WoW (World of Warcraft game) drops. I get disconnected but can quickly reconnect within the minute. For context, my ...
willisc's avatar
willisc
Aspirant
Mar 13, 2020

Any updates on this? This is pretty disappointing for a $600 router...

 

jgosnell56's avatar
jgosnell56
Aspirant
Mar 13, 2020

Revert to firmware 3.1.5.23.  Several of us are having good results with it.

  • Ferniss's avatar
    Ferniss
    Tutor
    Mar 13, 2020

    How do I keep it from auto updating the firmware if I revert back to an older firmware?

    • jgosnell56's avatar
      jgosnell56
      Aspirant
      Mar 13, 2020

      Not sure.  All the instructions I have seen to use telnet are not valid with the AX.  Mine has been on old firmware for about 2 hours and has not auto updated yet though.

      • Cam_A's avatar
        Cam_A
        Aspirant
        Mar 13, 2020

        Just spent 2 hours on the phone with support, 


        The following troubleshooting steps in this order were taken to no avail. 

         

        • Downgraded firmware from 3.2.10.11_1.2.12 to  3.2.9.2_1.2.4. 
        • Changed CTS/RTS Threshold (1-2347):  from 64 to 2347
        • Restored to factory settings 
        • Added 3 port forwarding services to WOWs, (1119, 3724, 6012) correct me if I'm wrong on these. 

        Very pleasant technical service representative was explanatory and apologetic. Noted that they contacted Level-2 service and will call back tomorrow with an update to the situation. 3.2.10 apparently was rolled out to only a few users and has resulted in many reports of issues to the CS team. 

         

        I hope this helps out with everyone's anxiety here and we get a solid fix ASAP, will report back if I get any news.