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Forum Discussion
ORBI RBR850 -- frequent disconnects to WoW server
Suddenly for no reason, since this morning, every 15-30 minutes my connection with WoW (World of Warcraft game) drops. I get disconnected but can quickly reconnect within the minute. For context, my ...
Not sure. All the instructions I have seen to use telnet are not valid with the AX. Mine has been on old firmware for about 2 hours and has not auto updated yet though.
Just spent 2 hours on the phone with support,
The following troubleshooting steps in this order were taken to no avail.
- Downgraded firmware from 3.2.10.11_1.2.12 to 3.2.9.2_1.2.4.
- Changed CTS/RTS Threshold (1-2347): from 64 to 2347
- Restored to factory settings
- Added 3 port forwarding services to WOWs, (1119, 3724, 6012) correct me if I'm wrong on these.
Very pleasant technical service representative was explanatory and apologetic. Noted that they contacted Level-2 service and will call back tomorrow with an update to the situation. 3.2.10 apparently was rolled out to only a few users and has resulted in many reports of issues to the CS team.
I hope this helps out with everyone's anxiety here and we get a solid fix ASAP, will report back if I get any news.
Downgraded to 3.1.5.23 and had no issues all evening. This morning, units auto-upgraded to 3.2.9.2_1.2.4 and problem seems to be back. Also, RBR seems to be physically a lot warmer than I ever remember the unit getting.
jgosnell56 wrote:Downgraded to 3.1.5.23 and had no issues all evening. This morning, units auto-upgraded to 3.2.9.2_1.2.4 and problem seems to be back. Also, RBR seems to be physically a lot warmer than I ever remember the unit getting.
Mine also auto-upgraded. I'm still testing to see if the issues are back.
cruisencode wrote:
Mine also auto-upgraded. I'm still testing to see if the issues are back.Confirmed. The issue is back. Time to downgrade again.
Has a factory reset and setup from scratch been performed since last FW update?
Be sure to check your CTS and RTS values. If they are at 64, please change both to 2347. Reboot both RBR and wireless devices.
jgosnell56 wrote:Downgraded to 3.1.5.23 and had no issues all evening. This morning, units auto-upgraded to 3.2.9.2_1.2.4 and problem seems to be back. Also, RBR seems to be physically a lot warmer than I ever remember the unit getting.
Try downgrading FW to v3.1...
Or configure the RBR for AP mode with a prior router.
Cam_A wrote:Just spent 2 hours on the phone with support,
The following troubleshooting steps in this order were taken to no avail.- Downgraded firmware from 3.2.10.11_1.2.12 to 3.2.9.2_1.2.4.
- Changed CTS/RTS Threshold (1-2347): from 64 to 2347
- Restored to factory settings
- Added 3 port forwarding services to WOWs, (1119, 3724, 6012) correct me if I'm wrong on these.
Very pleasant technical service representative was explanatory and apologetic. Noted that they contacted Level-2 service and will call back tomorrow with an update to the situation. 3.2.10 apparently was rolled out to only a few users and has resulted in many reports of issues to the CS team.
I hope this helps out with everyone's anxiety here and we get a solid fix ASAP, will report back if I get any news.
