ORBI RBR850 -- frequent disconnects to WoW server

Please don't take my post out of context. I know how serious this is. I've been working with the users as best as I can and also working with the beta group as well. I have reported this to the beta group on the behalf of users in this forum. Also have contacted Christian_R about this as well which he said he requested that v10.11 be removed from the auto update servers. NG is aware of everything. 

Some are not effected and some are. It's mixed bag and mostly here in the forums users are having problems. We are trying to help narrow down the issues at hand. However lets give credit to those who are not having issues or finding ways to get there systems working. 

Yes, here to try and help where we can. For those that we can't, they need to contact NG support and file a support ticket. Or contact a forum moderator. Users will need to be patient and wait for NG to fix this. There is not time frame on when this happens so users will need to keep an eye on the forums or the NG download site for next upate when it come avaialble. 

Thank you. 

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ekhalil wrote:

FURRYe38 Please, this is very serious! Believe me, nobody will win by trying to prove that there is no issue!

Let's work together to isolate the issue and help Netgear get it fixed.

 

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FURRYe38 wrote:

Thanks for posting and letting us know. Seems like yours is working well back on v3.2.9.2. 

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Same exact issues as described... did the downgrade and a hard factory reset on both router and satellite... Still getting disconnect issues.  This is SO frustrating.  I got rid of my old router after getting the orbis so I can't go back to that setup...  WHEN are they going to fix this??

What is the Mfr and model# of the ISP modem the NG router is connected too?

Be sure to check your CTS and RTS values. If they are at 64, please change both to 2347. Reboot both RBR and wireless devices. 

If this still fails for you, You might try v3.1.5.23 on your RBR

If this still fails, Please contact the forum moderator if your having problems with the lastest version of FW:
https://community.netgear.com/t5/Orbi-AX/ORBI-RBR850-frequent-disconnects-to-WoW-server/m-p/1871943/highlight/true#M1693

Thank you. 

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Chivvalry wrote:

Same exact issues as described... did the downgrade and a hard factory reset on both router and satellite... Still getting disconnect issues.  This is SO frustrating.  I got rid of my old router after getting the orbis so I can't go back to that setup...  WHEN are they going to fix this??

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North state communications, model number znid-gpon-2424a1-0ns

Dasan Zhone Solutions

i just disconnected the orbi and had the cable company turn back on the router config on the above device.  I had it in basically just modem mode previously.  I'm using their mesh waps, air tiles, and all is good.  

When I get around to it I will put the orbi up behind the router, it'll double nat but that shouldn't matter for testing.

Double nat wont work for me. I am trying to turn the Orbi to AP mode and connect to my old router. My old router still broadcasting its SSID, so if Orbi still have problems, we can easily switch to the old router. So far at AP mode, everything is fine...

Why ppl here keep saying change the CTS value? This problem is nothing to do with the Wireless side of the router, I do think someting is broken in the router NAT codes. AS such, put this thing in AP mode tempoary resolves the issue.

Btw, I almost sold my old router on ebay, and I canceled the order once I found that I still need it.. 

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ZOOShen wrote:

Why ppl here keep saying change the CTS value? This problem is nothing to do with the Wireless side of the router, .......

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Completely true. The disconnection issues reported here impact both wired and wireless devices. CTS/RTS has nothing to do with this issue.

Hi Orbi Community! 

We have identified the root cause of the issue and fix will be available. Please do not block Orbi update servers so you can receive the fix. We will provide update once affix is on server. 

Regards,
Blanca
Community Team

Hi Orbi Community! 

UPDATE: The fix has been uploaded to our update server. No need to do anything as this will be auto pushed for users who are using RBK852/RBK853S. If anyone has disconnection issues after the next 24 hours, please let us know. 

Regards,
Blanca
Community Team