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Forum Discussion
ORBI RBR850 -- frequent disconnects to WoW server
Suddenly for no reason, since this morning, every 15-30 minutes my connection with WoW (World of Warcraft game) drops. I get disconnected but can quickly reconnect within the minute. For context, my ...
Has a factory reset been performed yet?
Was the FW updated via auto update or did you manually download the FW files?
What devices are you having problems with?
Devices wireless and wired?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
rmklaw wrote:I have the RBK853. After the latest download to 3.2.10.11_1.2.12, 4-5 days ago, I am experiencing frequent disconnects of all devices from the router and the satellites. My set up is Access Point mode. Any suggestions? Thanks.
Here are the answers to the questions:
Factory reset had been performed
Update was pushed by Netgear through Auto Update
All wireless devices, computer (both Mac and Windows), iPhone, TV
All wireless
Modem is Arris NVG468
Operating in AP mode
Two satellites are daisy-chained. Disconnects happen within 10 feet of RBR and RBS
I am using the default factory configuration. 2.4 is Auto and 5Ghtz is Chan 48. All devices are connected to 5Ghtz
No neighborhood interference
Changed CTS/RTS to 2347
I did not have this problem with the original firmware version. It started after the automatic update.
What is the distance between the router and satellite(s)?
You might try downloading v10.11 FW files and manually load them on to the RBR and RBS. Factory reset then setup from scratch.
rmklaw wrote:Here are the answers to the questions:
Factory reset had been performed
Update was pushed by Netgear through Auto Update
All wireless devices, computer (both Mac and Windows), iPhone, TV
All wireless
Modem is Arris NVG468
Operating in AP mode
Two satellites are daisy-chained. Disconnects happen within 10 feet of RBR and RBS
I am using the default factory configuration. 2.4 is Auto and 5Ghtz is Chan 48. All devices are connected to 5Ghtz
No neighborhood interference
Changed CTS/RTS to 2347
I did not have this problem with the original firmware version. It started after the automatic update.
The router and satellites are installed in straight line with line of sight and no walls blocking (one window between first and second satellite. Dis connect occurs for devices connected to router or first satellite. Second satellite has no devices connected because it is in a backyard observatory.
Distance from router to first satellite is 35 feet. From first to the second satellite is about 40-45 feet. No signal loss at any point and speed at the furthest satellite is about 80% of speed at the modem.
By the way, the RBK853 is only two weeks old and worked fine with the original firmware.
You might try downloading v10.11 FW files and manually load them on to the RBR and RBS. Factory reset then setup from scratch.
If this still fails to correct the disconnects, changing CTS and RTS values, then downgrade to last working FW version. You might make contact with NG support to see if there is anything they can do to help get your system working with v10.11.
https://www.netgear.com/support/#
rmklaw wrote:The router and satellites are installed in straight line with line of sight and no walls blocking (one window between first and second satellite. Dis connect occurs for devices connected to router or first satellite. Second satellite has no devices connected because it is in a backyard observatory.
Distance from router to first satellite is 35 feet. From first to the second satellite is about 40-45 feet. No signal loss at any point and speed at the furthest satellite is about 80% of speed at the modem.
By the way, the RBK853 is only two weeks old and worked fine with the original firmware.