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Forum Discussion
Orbi RBR850 - can't run Amazon Prime Video and IPhone wifi calling fails to send voice
I purchased the latest Orbi from BestBuy, seemed to work fine. But tried to strean Amazon Prime Video, and it fails, on any device (two tv's and ipad). Also found that when making a WIFI call, the pe...
Hi sutset, you made me smile! Yes, its definately an Orbi issue. I returned the one I had, got another one (for $650..price dropping for a reason)... no more issues with streaming Prime Video or Netflix, but Wifi calling is still an issue. I just have the main router powered on, satellite uplugged, and still get the wifi issue with the Wifi phone calls. I'm currently on the V3.1.5.23. The satelite when I had it connected, auto upgraded to 3.2.5.8 and the main router was still on v3.1.5.23 and started having issues. I'm going to do an upgrade main router to v3.2.5.8, and give it one more try, and then back to the store for the full credit refund.
Can I ask you which wifi router you've choosen now that you've returned the Orbi?
I recommend using a wired PC and web brower to manually install the FW files. Update the RBS first then RBR lastly.
Then do a factory reset on the system and setup from scratch:
https://kb.netgear.com/000061521/RBR850-RBS850-Firmware-Version-3-2-8-5
dan_ro_ga wrote:Hi sutset, you made me smile! Yes, its definately an Orbi issue. I returned the one I had, got another one (for $650..price dropping for a reason)... no more issues with streaming Prime Video or Netflix, but Wifi calling is still an issue. I just have the main router powered on, satellite uplugged, and still get the wifi issue with the Wifi phone calls. I'm currently on the V3.1.5.23. The satelite when I had it connected, auto upgraded to 3.2.5.8 and the main router was still on v3.1.5.23 and started having issues. I'm going to do an upgrade main router to v3.2.5.8, and give it one more try, and then back to the store for the full credit refund.
Can I ask you which wifi router you've choosen now that you've returned the Orbi?