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Orbi RBR850 - can't run Amazon Prime Video and IPhone wifi calling fails to send voice
I purchased the latest Orbi from BestBuy, seemed to work fine. But tried to strean Amazon Prime Video, and it fails, on any device (two tv's and ipad). Also found that when making a WIFI call, the pe...
What is the Mfr and model# of the ISP modem the NG router is connected too?
Haven't seen any download issues with Orbi AX. Even with more recent version v3.2.8.5
sutset wrote:I have the same issues. It is failing wifi calling and downloads do not work. The latest version did not fix it. V3.1.5.23 does work with downloads anything after that is broken. I was working with netgear support for 3 weeks. Yesterday I told the rep to close the ticket as i was returning the product. for 700 dollars this was not ready for the real world. during my 3 week adventure with support, we tried everything and it really is an Orbi issue and not ATT. Try 3.1.5.23 you will downloads are super fast.
Pace 5286ac isp is att. Orbi in bridge mode not AP mode. Everything else works fine and super fast
1.) WiFi calling drops sender voice. You can hear them they cannot hear you. Same thing be reported by others here
2.) file downloads take hours to complete works fine on 3.1.5.23
3.) the entire 2.4 network drops from orbi periodically and only a reboot makes it come back
Ya but what mode is your ATT modem gatway working in? There some known issues with these ATT modem gateways.
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopAre you using the DMZ or IP pass thru for the Orbi router? Have you tried this to see if this changes any of the streaming or WiFi problems?
Orbi doesn't support bridge mode. It supports either router or AP mode.
Can you give a example of a file download that maybe we can try to duplicate? I'm using the latest FW version currently. Maybe i can try this download. There a site maybe?
Haven't seen my 2.4Ghz network drop. I know if it did as I have several 2.4Ghz devices connected to it and would get notification from these devices if they lost connection.
sutset wrote:Pace 5286ac isp is att. Orbi in bridge mode not AP mode. Everything else works fine and super fast
1.) WiFi calling drops sender voice. You can hear them they cannot hear you. Same thing be reported by others here
2.) file downloads take hours to complete works fine on 3.1.5.23
3.) the entire 2.4 network drops from orbi periodically and only a reboot makes it come back
Any download is causing issues. Netflix, netgear FW downloads etc. I do have my att modem in pass thru for (dmzplus mode). I have 41 devices connected to the Orbi. Mostly all home automation. everything works fine. Website load super fast etc. Only downloads and wifi calling. Must be som ekind of buffering issue with the Orbi.
all connections happen on teh Orbi except for uverse TV which i ws told had to remain connected to ATT router. The strange is that if I down grade to 3.1.5.23 then the download resolves but not the WIFI calling
Are you factory resetting the RBR when you downgrade or upgrade FW then setup from scratch?
Currently streaming 6 Underground on Netflix on my PC connected via D-LInk DWA-192 to the Orbi AX wifi. Though my Orbi is in AP mode behind a XR450 connected to a NG CM1100 modem only.
Can you try your Orbi AX in AP mode to see if the streaming and downloading problems change?
I have not tried to configure in AP mode. Some of my devices like the hunter cieling fans are a pain to reconfigure. I suspect that once I put in AP mode things will work because the orbi just becomes another device to teh att router without any bridg But I would nee to reconfigure a bunch of devices. Netgear recommends the Bridge mode as the best approach. if I go AP mode then ATT router would be responsible for DHCP which mean al of my devices will get a new IP. Both Hunter and Cby GE are a pain to setuo. i still dont get why the downloads worked on the older firmware
other have trie dteh factory reset an dnothing seems to work.
If you configure AP mode, you wouldn't have to setup anything. You can use the same SSID name and PW on the RBR. The only thing you would have to do after AP mode was setup on the RBR and configured would be that you would have to power cycle all devices once, say for 30 seconds, then back on. they will reconnect to the Orbi's wifi and get a new IP address from the ISP modem automatically. You won't have to setup any devices again. The RBR has router mode and AP mode. There is no bridge mode.
sutset wrote:I have not tried to configure in AP mode. Some of my devices like the hunter cieling fans are a pain to reconfigure. I suspect that once I put in AP mode things will work because the orbi just becomes another device to teh att router without any bridg But I would nee to reconfigure a bunch of devices. Netgear recommends the Bridge mode as the best approach. if I go AP mode then ATT router would be responsible for DHCP which mean al of my devices will get a new IP. Both Hunter and Cby GE are a pain to setuo. i still dont get why the downloads worked on the older firmware
other have trie dteh factory reset an dnothing seems to work.