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Forum Discussion
Orbi RBR850 - devices remain connected to router/satellite but has "no internet connectivity"
Device: Orbi RBR850 and satellite-1 Issue: - devices will be connected to the router/satellite with internet - randomly the device will lose internet but remain connected to the router/satelli...
What Firmware version is currently loaded?
V4.6.3.16 which I believe is the latest
What is the size of your home? Sq Ft?
3,000sf
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
2 stories and 40+ feet. The satellite is connected to the router via cat5
What channels are you using?
Not sure how to determine this
Any Wifi Neighbors near by? If so, how many?
Yes, many. I can probably pick up on a dozen other wifi networks at any time.
Again, this isn’t a drop of the wifi service or signal as other devices in the same room stay online when one device randomly drops out… very strange
TadC3 wrote:
What Firmware version is currently loaded?
V4.6.3.16 which I believe is the latest
What is the size of your home? Sq Ft?
3,000sf
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
2 stories and 40+ feet. The satellite is connected to the router via cat5< CAT6 is recommended. CAT5 is older and doesn't support 1000Mb speeds officially. Possible cable could be degrading good operation with the RBS.
What channels are you using?
Not sure how to determine this
Log into the RBRs web page and review the channel configuration under Basic Tab/Wireless Settings.
Any Wifi Neighbors near by? If so, how many?Yes, many. I can probably pick up on a dozen other wifi networks at any time.
Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
Again, this isn’t a drop of the wifi service or signal as other devices in the same room stay online when one device randomly drops out… very strange