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Forum Discussion
Orbi RBR850 and RBS850 Frequently Disconnects/Disappears
I've been dealing with RBR850 randomly disconnecting from the internet and/or wireless network dissapears. Likewise, the RBS850 suddenly disappears from the network as well along with the devices ph...
Is LAG enabled on the CM1200?
Is the RBS wireless or wire connected to the RBR?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a factory reset and setup from scratch been performed since last FW update?
You may want to update FW as well if nothing seems to work up to this point.
Thank you for the response.
I don't think CM1200 has LAG. I can only find LACP setting and that's disabled.
I do not know the distance between the RBR and RBS. RBR is corner room second floor. RBS is on first floor in the middle of the house (2100 sq ft). Walls are sheetrock. I believe distance is more than than 30. Maybe 40-50 ft range. Read that article you reference. Interestingly, neither RBR or RBS show any colors. LEDs are off. I do believe they flash blue after reboots before turning off.
Both 2.4 and 5.0 channels are set on auto. I will try to change to specific channels.
IIRC, I factory reset when I updated to V3.2.11.2_1.2.13. I would love to update to the latest version, but unfortunately it is not available to me via iphone app nor the web interface. I am crossing my fingers they addressed disconnect issues with this firmware, but there is no official word Netgear even acknowledges a problem yet.
Thank you again for your help! It's appreciated.
LACP=LAG
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
One other has mentioned not being able to update to the latest version...Hmmm
LAG should be off correct?
When either RBR and RBS disconnect, there are no lights to signify a connection problem. Both ring LEDs are off as if functioning normally.
Do you think the firmware update is a staged rollout?