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Forum Discussion
Orbi RBR850 and RBS850 Frequently Disconnects/Disappears
I've been dealing with RBR850 randomly disconnecting from the internet and/or wireless network dissapears. Likewise, the RBS850 suddenly disappears from the network as well along with the devices ph...
I have exactly the same router, ISP service and Netgear Modem with the disconnection issues that also started with the firmare updates. I identified that the disconnection happens when the large data packets are transfered such as the loading of fortnite on the XBoxes. Orbi / Netgear Support have been contacted several times with no resolution. Hope you get an answer that helps solve this otherwise I will return the product.
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
Darren_620 wrote:I have exactly the same router, ISP service and Netgear Modem with the disconnection issues that also started with the firmare updates. I identified that the disconnection happens when the large data packets are transfered such as the loading of fortnite on the XBoxes. Orbi / Netgear Support have been contacted several times with no resolution. Hope you get an answer that helps solve this otherwise I will return the product.
thank you. went to best buy today but due to looting concerned they cancelled my appointment to return the units. I will follow your guidance for one last shot. here are some quick answers to the questions and excuse me being a novice
1. Firmware Version is V3.2.15.25_1.3.15
2. Modem is Netgear Nighthawk CM1200
3. Orbi is in Route Mode
4. I have used 6, 8 , 11 for 2.4 and 36, 44, 48 for 5.0. Trying 6 and 40 now
5. there is on wall but large open double and the satellite is within 30ft
6. clicked off 20/40 but not sure how to select 40 only, could not see how to disable Armor and nervous doing this
Additionally I did the png test to determine my optimal MTU and changed the setting to 1462 which had zero loss when the setting was at 1492 originally and had 100% loss
I will reboot everything and report back if I still have issues. I appreciate your help
Please try 2347 as well to test.
As last resort, downgrade to v11.2.
Have you tried the old factory reset and reconfiguration trick since updating the firmware? With strange behaviors like this, it's probably worth a shot.
