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Forum Discussion
Orbi RBR850 and RBS850 Frequently Disconnects/Disappears
I've been dealing with RBR850 randomly disconnecting from the internet and/or wireless network dissapears. Likewise, the RBS850 suddenly disappears from the network as well along with the devices ph...
I have been experiencing similar disconnects of with my RBR850/RBS850 setup over the past few weeks. I did not experience this problem during the first few weeks of ownership. It happens 3-4 times a day now, and when I check my hardware, neither my router nor my cable modem indicate any problems - no lights are active or blinking as if a problem was present. If I do nothing, the connection is restored after 1-3 minutes.
I have an ARRIS SB8200 cable modem and my Internet service is 300 Mbps through Shentel. Firmware version is V3.2.15.25_1.3.15, which it has been since the beginning. I purchased the 3-pack (1 router/2 satellites) and installed it on the day of delivery, which was May 26th. The dropouts became apparent about 3-4 weeks ago; prior to that, it was working seamlessly. I've done a total reset and reconfiguration once, not because of the dropouts, but to register the RBR850 router with my Netgear Armor subscription. I have one unit at different levels of our split-level home.
What happens if you disable Armor? Been some posts in othre forums about Armor causing some problems.
I don't run Armor and have never seen any issues with my 8 series Orbi system, v25 and now on v32 FW.
Using default CTS values now, not 2347 and AX mode is enabled. System has been solid since v32.
millerre1959 wrote:I have been experiencing similar disconnects of with my RBR850/RBS850 setup over the past few weeks. I did not experience this problem during the first few weeks of ownership. It happens 3-4 times a day now, and when I check my hardware, neither my router nor my cable modem indicate any problems - no lights are active or blinking as if a problem was present. If I do nothing, the connection is restored after 1-3 minutes.
I have an ARRIS SB8200 cable modem and my Internet service is 300 Mbps through Shentel. Firmware version is V3.2.15.25_1.3.15, which it has been since the beginning. I purchased the 3-pack (1 router/2 satellites) and installed it on the day of delivery, which was May 26th. The dropouts became apparent about 3-4 weeks ago; prior to that, it was working seamlessly. I've done a total reset and reconfiguration once, not because of the dropouts, but to register the RBR850 router with my Netgear Armor subscription. I have one unit at different levels of our split-level home.
I hadn't considered the possibility of the Armor feature being the problem. I should look into it and see if it makes a difference.
FURRYe38 wrote:What happens if you disable Armor? Been some posts in othre forums about Armor causing some problems.
I don't run Armor and have never seen any issues with my 8 series Orbi system, v25 and now on v32 FW.
Using default CTS values now, not 2347 and AX mode is enabled. System has been solid since v32.
millerre1959 wrote:I have been experiencing similar disconnects of with my RBR850/RBS850 setup over the past few weeks. I did not experience this problem during the first few weeks of ownership. It happens 3-4 times a day now, and when I check my hardware, neither my router nor my cable modem indicate any problems - no lights are active or blinking as if a problem was present. If I do nothing, the connection is restored after 1-3 minutes.
I have an ARRIS SB8200 cable modem and my Internet service is 300 Mbps through Shentel. Firmware version is V3.2.15.25_1.3.15, which it has been since the beginning. I purchased the 3-pack (1 router/2 satellites) and installed it on the day of delivery, which was May 26th. The dropouts became apparent about 3-4 weeks ago; prior to that, it was working seamlessly. I've done a total reset and reconfiguration once, not because of the dropouts, but to register the RBR850 router with my Netgear Armor subscription. I have one unit at different levels of our split-level home.
FURRYe38 wrote:What happens if you disable Armor? Been some posts in othre forums about Armor causing some problems.
I don't run Armor and have never seen any issues with my 8 series Orbi system, v25 and now on v32 FW.
Using default CTS values now, not 2347 and AX mode is enabled. System has been solid since v32.
millerre1959 wrote:I have been experiencing similar disconnects of with my RBR850/RBS850 setup over the past few weeks. I did not experience this problem during the first few weeks of ownership. It happens 3-4 times a day now, and when I check my hardware, neither my router nor my cable modem indicate any problems - no lights are active or blinking as if a problem was present. If I do nothing, the connection is restored after 1-3 minutes.
I have an ARRIS SB8200 cable modem and my Internet service is 300 Mbps through Shentel. Firmware version is V3.2.15.25_1.3.15, which it has been since the beginning. I purchased the 3-pack (1 router/2 satellites) and installed it on the day of delivery, which was May 26th. The dropouts became apparent about 3-4 weeks ago; prior to that, it was working seamlessly. I've done a total reset and reconfiguration once, not because of the dropouts, but to register the RBR850 router with my Netgear Armor subscription. I have one unit at different levels of our split-level home.
Since Armor isn't free (and I just paid the renewal for a year!), if Armor is the cause of problems, I'm those who paid for it and are using it will want to know about it pronto so that we can bring this up to Netgear and get our money back! :)
IF users are experiencing problems with Armor or feel Armor is causing problems with there Orbi system, please make contact with NG support to let them know and also post over in the Armor forum:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
Good Luck.
Hello,
I wanted to let you know that, after firmware updates that I hoped would fix the problem but didn't, I finally disabled Netgear Armor on my RBR850 router. I only have a 12-hour sample size, but so far, I've not experienced a dropout of service. If the results are the same in 24-48 hours, then it's safe to conclude that you were correct and Armor was the problem.
The question then is what to do with that information. I'm subscribed to the service until next June or July, and even though the router implementaiton is a failure, the unlimited Bitdefender licenses for my smartphones, PCs and laptops makes the subscription worthwhile, and I do use the VPN service on my smartphone.
The best outcome would be for Netgear to figure out why the routers are disconnecting when running Armor and fix the problem so their customers get what they paid for.
Thank you for the suggestion, which appears to be the solution!
Please ensure you post about this over in the Armor forum:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
Thank you.
millerre1959 wrote:Hello,
I wanted to let you know that, after firmware updates that I hoped would fix the problem but didn't, I finally disabled Netgear Armor on my RBR850 router. I only have a 12-hour sample size, but so far, I've not experienced a dropout of service. If the results are the same in 24-48 hours, then it's safe to conclude that you were correct and Armor was the problem.
The question then is what to do with that information. I'm subscribed to the service until next June or July, and even though the router implementaiton is a failure, the unlimited Bitdefender licenses for my smartphones, PCs and laptops makes the subscription worthwhile, and I do use the VPN service on my smartphone.
The best outcome would be for Netgear to figure out why the routers are disconnecting when running Armor and fix the problem so their customers get what they paid for.
Thank you for the suggestion, which appears to be the solution!
