Model is RBK852 (AX6000) - not available in the model dropdown above.Installed the new Orbi today using the mobile app (replaced a DLInk wifi router). All went well, until I noticed one laptop cannot see the SSID, and the other can see it, but fails to connect.I have a cable modem supplied by the ISP, which is hardwired into the Orbi's Internet port.I spent 3 hours on the phone, and the call eventually dropped while I was waiting for the 3rd technician (this model apparently needs specialized technicians).I have used the support site to track my Case and add details, but no response. Would appreciate some help.

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? What is the mfr and model # of the wifi adapter in this laptop?Be sure the wifi adapter drivers are updated from the adapters mfrs web site.

Since the Orbi was installed only yesterday, the firware was updated (v3.2.16.6)The ISP (Shaw)'s modem is Hitron CGNM-2250.The laptop (Lenovo G50-80) wifi adapter is Intel Dual band wirelss - AC3160.

What mode is the modem operating in? Router or Modem only. Be sure your Intel adapter drivers are up to date from there web site.

After many hours of troubleshooting, here's the deal..One laptop needed to have its wifi network adapter uninstalled (through Device Manager). A subsequent reboot resolved the issue.The other laptop's wifi is just not capable of recognizing AX routers. This was confirmed by turning off the AX setting in the router (Netgear did eventually call back). Rather than not take advantage of AX (eventually), I'll just not use this laptop at home.

AX mode disable was going to be my last resort suggestion. Try changing CTS to 2347 to see as well. Suggestion for the one laptop that doesn't see the SSID, disable it's internal wifi adapter and install an updated AC or AX supporting USB wifi adapter on the laptop. NGs I think has one. I know that D-Links DWA-192 works with orbi AX and it's a AC class adapter and works fine. Good Luck.

Orbi RBR850 (AX) not visible to some devices

11 Replies

FURRYe38
Guru
Nov 16, 2020
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the mfr and model # of the wifi adapter in this laptop?
Be sure the wifi adapter drivers are updated from the adapters mfrs web site.
MoVancouver
Aspirant
Nov 16, 2020
Since the Orbi was installed only yesterday, the firware was updated (v3.2.16.6)
The ISP (Shaw)'s modem is Hitron CGNM-2250.
The laptop (Lenovo G50-80) wifi adapter is Intel Dual band wirelss - AC3160.
- FURRYe38
  Guru
  Nov 16, 2020
  What mode is the modem operating in? Router or Modem only.
  Be sure your Intel adapter drivers are up to date from there web site.
- MoVancouver
  Aspirant
  Nov 16, 2020
  After many hours of troubleshooting, here's the deal..
  One laptop needed to have its wifi network adapter uninstalled (through Device Manager). A subsequent reboot resolved the issue.
  The other laptop's wifi is just not capable of recognizing AX routers. This was confirmed by turning off the AX setting in the router (Netgear did eventually call back). Rather than not take advantage of AX (eventually), I'll just not use this laptop at home.
  - FURRYe38
    Guru
    Nov 16, 2020
    AX mode disable was going to be my last resort suggestion.
    Try changing CTS to 2347 to see as well.
    
    Suggestion for the one laptop that doesn't see the SSID, disable it's internal wifi adapter and install an updated AC or AX supporting USB wifi adapter on the laptop. NGs I think has one. I know that D-Links DWA-192 works with orbi AX and it's a AC class adapter and works fine.
    
    Good Luck.

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Orbi RBR850 (AX) not visible to some devices