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LukeM's avatar
LukeM
Star
Jul 28, 2020
Solved

Orbi RBR850 WiFi - SSID Not visible on some devices

I have an Orbi 6 Mesh Router with Firmware version 3.2.15.25_1.3.15. I have two sattelites and the install was fairly staightforward. However, since, day 1, the Orbi does not show up in the SSID list...
  • Mikey94025's avatar
    Mikey94025
    Jul 29, 2020

    Use the admin browser (orbilogin.com), go to Advanced... Advanced... Wireless Settings, change CTS/RTS threshold for both 2.4Ghz and 5Ghz to 2347.  This corrects many wireless compatibility issues.

     

    If that doesn't work, in the worst case you can uncheck Enable AX in Advanced... Setup... Wireless Setup.  But it would be a shame to disable AX on your new AX router just to remain compatible with older devices.

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 29, 2020

Let us know if the suggestions help on this...

 

Also there i newer FW available as well:

https://community.netgear.com/t5/Orbi-AX/RBR850-RBS850-Firmware-Version-3-2-15-32-Hot-Fix-Firmware-Update/m-p/1943164/highlight/true#M5113

LukeM wrote:

I have an Orbi 6 Mesh Router with Firmware version 3.2.15.25_1.3.15. I have two sattelites and the install was fairly staightforward. However, since, day 1, the Orbi does not show up in the SSID list of several devices. Our internet is provided via cable, so I have a cable modem/router provided by my ISP that we cannot get rid of. Initially, when I set the network up, I read in some forums to assign the Orbi the same SSID as the cable modem and put the cable modem in bridge mode. 

 

This seemed to work OK but although I could see the network on all devices, some devices simply would not connect. All of the devices connected to the cable modem previously. Thinking that maybe the problem was the common SSID name and some devices were trying to connect to the cable modem, which is in bridge mode. 

 

Anyway, today I changed the SSID of the Orby. I could see and connect to the renamed network straight away on our two Android phones. But on  3 different Windows 10 PCs (all 64 bit versions with latest updates), the new network simply does not appear. I can see the old SSID on all of these devices but they cannot connect to it. 

 

Desperate to find a solution as need to be able to connect these PCs without moving close to the router and using an Ethernet cable...

 

Thanks for any advice, 

 

Luke