NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBR860 Mesh System
Hi all, Looking for help with a problem with my RBR860 mesh system. I have 1 x RBR860 router with 2 x RBS860 satellites connected via ethernet backhaul that have been operating fine for the past ...
Thanks for your reply.
Backhaul is straight off the router.
I have included an image that shows my Orbi dashboard and that the satellites are not connected in the attached devices.
This is the issue I am having - I cannot get them the reconnect after removing them so can't even check the firmware version for the satellites. The router firmware is the most current version.
Any other suggestions please?
are you able to factory reset the satellites and then manually resync them?
Thanks for posting that screen shot. Since it does not display any satellites (not even 'Disconnected'), I would use the menu item Add Orbi Satellite to add them. Keep them in the same room as the router until they either get added or fail to do so. No point in dashing around the house until this is established.
Thanks for your reply.
I have reset using the button near the power device until it turns amber and then allowing the Satellite to power up.
Once the Satellite light turns solid white I have then tried to Add the Satellite using both the app and also the dashboard website via PC. I press the sync button on the Satellite and then the router.
Using the app I get an error message "Satellite not found" and using the dashboard version on a PC I get a "Satellite sync error"
Any suggestions?
I know you said hardwired backhaul, but when you're re-syncing them, is it hardwired? Or wireless?
If its hardwired, plug them in and give them 5 minutes, and then check the attached devices page. Seems weird for both satellites to have issues.
Did you try resetting the router too?
Thanks for your reply.
I have reset using the button near the power device until it turns amber and then allowing the Satellite to power up.
Once the Satellite light turns solid white I have then tried to sync by pressing the sync button on the Satellite and then the router.
Using the app I get an error message "Satellite not found" and using the dashboard version on a PC I get a "Satellite sync error"
Any suggestions?
