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Forum Discussion
Orbi RBRE960 constantly disconnects/connected with out internet
We’re you ever able to resolve this issue? I have the same exact problem. The outages are not limited to just Sonos- if affects everything from Chanberlain garage door openers, iDevices switches, euf...
Thank you for your help! Here are the answers to your questions:
What Firmware version is currently loaded?
V6.0.3.85 is on the RBR and both RBS
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Verizon FIOS ONT model number I-211M-L
What is the size of your home? Sq Ft?
About 3600 sq ft.
What is the distance between the router and 📡 satellite(s)?
I am using a wired backhaul
The RBR is in the basement
The first floor RBS is about 15 feet horizontal distance plus about 5’ vertical distance from the basement RBR
The second floor RBS is about 20 feet horizontal distance plus about 10’ vertical distance from the first floor RBS
The house is typical residential construction. Sheetrock over wood studs.
What channels are you using?
2.4 GHz is auto
5 GHz is channel 48
6 GHz is channel 69
Any Wifi Neighbors near by? If so, how many?
Yes. Occasionally I can see my neighbors WiFi. I have two neighbors, but rarely see the second neighbor’s signal. Seeing either neighbor’s WiFi signal depends upon where I am in my house, and it’s not a very good signal when I do see it
MS_1234 wrote:
Thank you for your help! Here are the answers to your questions:
What Firmware version is currently loaded?
V6.0.3.85 is on the RBR and both RBS
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Verizon FIOS ONT model number I-211M-L
Does the front LED on the RBR turn on RED when this happens?
What is the size of your home? Sq Ft?
About 3600 sq ft.
For this size of home, you really only need the RBR and 1 RBS. Having too much signal in the home can be problematic.
What is the distance between the router and 📡 satellite(s)?
I am using a wired backhaul
The RBR is in the basement< Basements are not recommended placed for the RBR. Concrete and steel impacts wifi signal travel. RBR should be on main/1st level or a 2nd level.
The first floor RBS is about 15 feet horizontal distance plus about 5’ vertical distance from the basement RBR
The second floor RBS is about 20 feet horizontal distance plus about 10’ vertical distance from the first floor RBS
The house is typical residential construction. Sheetrock over wood studs.
Distances between the RBR and RBS to too close. 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using?
2.4 GHz is auto
5 GHz is channel 48
6 GHz is channel 69
Might try channel 1 and 40. 69 is Ok.