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Forum Discussion
Orbi RBRE960 constantly disconnects/connected with out internet
We’re you ever able to resolve this issue? I have the same exact problem. The outages are not limited to just Sonos- if affects everything from Chanberlain garage door openers, iDevices switches, euf...
Can you temporarily turn OFF the closer RBS to the RBR and lets see if anything changes.
And the RBR seems to be having problems you feel keeping connected to the ISP ONT?
Wondering if there is a problem here between the ONT and RBR...
It was mentioned earlier about disabling the standalone 6GHz SSID (see picture below).
You have not mentioned whether or not you have done this. If you haven't, please disable this and reboot. We have seen than enabling the 2nd 6GHz SSID causes issues with some modems - especially those provided high speed (1Gbps +) connections.
The next time you have a disconnect, once you are back online, if you would go into the Admin page (192.168.1.1), then click on the advanced tab, find the Internet Port box and click on Statistics. Please let us know what the System Uptime is (days, hours, minutes) and on that page, look at the collisions column and see if there is anything other than 0s in that column.
Lastly, after closing the "statistics" window, on the same Internet Port box, click on the "Connection Status" button and capture what is in the lease obtained and lease expires box. Please let us know what is being shown.
We are looking to see if you are just losing internet connection or actually rebooting, if there are any collisions within your various bands, and if maybe the internet lease/renewal process is short or somehow corresponds with your loss of internet.
Thank you
TC_in_Montana Thanks for your help
Yes, I have disabled the standalone 6GHz SSID. (There is no checkmark in the "Enable 6 GHz Only Network", and actually there never has. For some reason my RBR's default settings do not have this enabled. Regardless, I have verified that this is turned off.
GREAT IDEA about looking at the port statistics!! I will have to keep my eye out, and will report back, but unfortunately I recently did a software reboot using the Orbi app to test whether that would recover and reconnect my wireless clients (it did). So right now the uptime on all of the ports (wired and wireless) is about 2 hours, coincident with my last reboot. The collisions column are all zeros.
Under the statistics window, it appears from the obtained and expires times that my ISP is giving us a 4 hour lease. (Right now my lease was obtained about 2 hours ago, again coincident with my last reboot, and the lease expires in about 2 hours from now)
Here is some more information on this issue:
As reported, I have the standalone 6GHz SSID disabled. My ISP is giving leases of 4 hours. I switched to wireless backhaul, and have the RBR and RBS spaced about 30-40 feet apart. The interconnects are all "good", and while the Orbi is working, the wireless performance is actually very good.
According to the port statistics on the RBR, there are zero collisions and the interfaces (wired and wireless) are not resetting. The collision column is all zeroes, and the uptime for every interface is the same (currently just over 7 days uptime)
The Orbi still disconnects devices from WiFi
Of note, I have 14 iDevices WiFi switches that I occasionally use. They are all connected to a power strip, and when I turn on the power strip, all the WiFi switched turn on at the same time. **While this is not the only time that the Orbi disconnects WiFi from my other connected devices** I do see the Orbi disconnect when all the iDevices WiFi switches boot up at the same time. I wonder if there is a relationship between having a large number of WiFi devices connect to the network at the same time. This is why I am beginning to suspect either the Netgear Armor or the router in the Orbi. Thoughts?
Thanks for getting back with the information requested! Looking at the statistics pages, they all look "normal" and don't show reboots or anything else - which is a definite plus. But, then again, it makes it a bit more difficult to diagnose the issue.
A few more questions, and a couple of suggestions. I am also following this up with a Private Message so look for that (look at the envelope symbol at the top of the page and if it is red, click on it to get my PM).
I can understand the hiccup or what appears to be a disconnect when you fire up the 14 iDevices switches (I was scared for a minute when I saw 14 switches - I was thinking network switches and not wall switches). Firing up all devices at the same exact time you have 14 new devices connecting to the network, trying to get IP addresses, determining which device (router or satellite) to connect to, lots of log entries being written, etc., so there is a short burst of quite a bit of activity that could impact the network temporarily.
I also see from other posts you made earlier - that you have a 3600sqft home, with router and 2 satellites. As I think FURRYe38 mentioned in an earlier post - you may have just a tad too much coverage - especially if all are broadcasting at 100%. There is such a thing as too much coverage and that can definitely impact connectivity.
I would make the following suggestions.
1) Either temporarily remove one satellite from the mix (maybe take out the one in the middle), or drop the signal strength to 50%. The router and 2 satellites provide coverage to about 9,000 sqft - you are less than half of that. I personally have about 3800sqft (1860+ on each of two stories, and 50% strength provides more than adequate coverage for my home with my router and 2 satellites). To be honest, I see no real drop in coverage with only one satellite in play, but I want the extra in place to provide wired connectivity to a couple of devices.
2) Set up reserved addresses for the 14 iDevice switches - (In the WebUI, under Advanced Tab, Setup, Lan Setup). Setting up reserved addresses removes one level of activity when you fire them all up at the same time. While they still have to obtain the IP, with them being assigned/reserved, the systems doesn't have to decide which IP address is available to be assigned - with 14 devices at the same time).
I have about a dozen smart plugs/switches so I assign them all in a group of IP addresses (like 192.168.1.80, .81, .82, .83, etc). Please note that every time you assign and hit "apply", the router will reboot. I recommend adding reservations for about 10 devices, then hit apply, let the system reboot, stabilize, then go back in and do the other 4).
The last three questions I have are 1) how many total connected devices do you have connected, 2) Do you have any of the devices attached to the Guest Network, and 3) Do you have automatic emailing of router logs enabled? This is for background information as we are trying to find similarities in users reporting issues with various Orbi lines.
Please keep an eye out for my PM. It may take a few minutes for me to put it together and get it out to you.
Thanks!
