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Orbi RBRE960 once router power cycles or loses connection to modem wifi devices do not reconnect
Hello, this is the second time this has happened. The only way to resolve the issue the first time (after talking to support) was to do a full factory reset on the router. After the Orbi RBRE960 ...
Do you have RBS deployed? If so, how many? And how are they connected?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
How do you have the wifi configuration setup on the RBR?
What security modes are you using? WPA2 only or Mixed WPA2/WPA3?
Are you using the IoT SSID??
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
- Do you have RBS deployed? Yes
- If so, how many? 2
- And how are they connected? Both RBS are connected via 5ghz as of right now (after this issue started where no devices are connected)
- What is the size of your home? Sq Ft? 1800 sq ft over 3 levels. 600 sq ft per level
- What is the distance between the router and 📡 satellite(s)? Router is on main Floor, RBS #1 is on basement floor, 30+ feet away, RBS #2 is in detached Garage 30+ feet away (connection to garage has always been fine)
- How do you have the wifi configuration setup on the RBR? Default settings, no guest network
- What security modes are you using? Mixed WPA2/WPA3
- Are you using the IoT SSID? No, this is currently disabled
- What channels are you using? Yes, Auto
- Any Wifi Neighbors near by? Yes (I am probably the only home nearby using AX)
- If so, how many? Dozens
If you turn OFF the RBS and just use the RBR to let all devices connect to. Try pulling the power adapter for 30 seconds then back ON. Do devices re-connect and gain internet access after the RBR is back online? Do wired devices connect and get internet access as well?
Is there a front LED inidication ON when this happens or is it OFF?
Has a factory reset and setup from scratch been performed since last FW update?
FURRYe38 wrote:If you turn OFF the RBS and just use the RBR to let all devices connect to. Try pulling the power adapter for 30 seconds then back ON. Do devices re-connect and gain internet access after the RBR is back online? Do wired devices connect and get internet access as well?
Is there a front LED inidication ON when this happens or is it OFF?
Has a factory reset and setup from scratch been performed since last FW update?
- Do devices re-connect and gain internet access after the RBR is back online? After performing your steps, No the devices do not reconnect.
- Do wired devices connect and get internet access as well? Yes
- Is there a front LED inidication ON when this happens or is it OFF? When the Orbi starts up, there is a white LEDflash, then after star-up no LED indicators are illuminated.
- Has a factory reset and setup from scratch been performed since last FW update? No, not since the last time this happened. Last time my firmware was up to date and I performed a factory reset and setup from scratch to get the router working again. I had to use a new networkname and password.
Ok, can you try a full on factory reset on the RBRE. Leave the RBS OFF for now.
Setup from scratch and use same SSID name and PW as before.
Don't enable Armor or any other features for now.
Set manual channels to 1 and 40.
After the RBRE is setup, power it OFF along with the modem for 1 minute then back on with the modem first then RBRE. Does the wifi devices connect here?
How is the SSID name configured? Any special characters or just alpha and numeric characters?