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Forum Discussion
MP_OC
Aug 08, 2024Aspirant
ORBI RBRE960 Solid Red Light
What does a sold red connection status light on the Orbi RBRE960 mean? I've had intermittent connection issues and now it is totally down and unable to connect to my network and keeps returning to th...
FURRYe38
Aug 08, 2024Guru - Experienced User
Did you update the RBS first then the RBR lastly?
When factory resetting, ensure you reset both RBS and the RBR as well.
This is best method for factory resetting the system if you need to is here:
Most of the front LED issues maybe coming from the ISP modem as that is one indicator that the ISP Modem isn't giving the RBR a good signal or there is signal loss there.
MP_OC
Aug 09, 2024Aspirant
I found out that the Red LED apparently means the router is not getting a signal from the modem (Netgear support helped me figure that out) - even though all the lights on the modem looked good and connectivity test from the ISP support portal showed service was good.
Anyway, I've resolved the issue.
I did have to do factory resets on both the satellites and router for them to sync back up. Thanks to FURRYe38 for the link to the instructions for that.
Still not sure why factory resets resolved this if it was due to signal loss unless the LED status got hung in that state and took the reset to clear it.