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fcwest's avatar
fcwest
Star
Mar 25, 2025
Solved

Orbi RBRE960E not renewing/releasing DHCP assigned by ISP - causing internet to go offline

Orbi:RBRE960E Firmware: V7.2.6.31_5.0.24   Previously, I was with Spectrum and their 1GB cable connection, which rarely had issues. 1 week ago, I switched to 2.5Gbps fiber connection with a new IS...
  • FURRYe38's avatar
    Mar 25, 2025

    Does the front LED on the RBR turn PINK when this happens? 

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    v.31 had problems reported from posters. I recommend updating to more newer code: https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-Orbi-RBR-RBS-850-860-and-960-series-Firmware-Version-7-2-7/td-p/2435724

     

    If you do update, I highly recommend doing a power OFF of the Orbi system and your ISP modem/ONT for 1 minute then back ON. 

     

    I would get with the ISP and ask them if there seeing any interruptions on the ISP Modem/ONT during these time frames to help see if they can stop these interruptions from there side.