NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ORBI RBS750 no longer stable in v4.6.3.7 - Possible downgrade assistance
Hi, was hoping I might get some help here as after calling Netgear I got met with "Everything appears to be fine", despite the fact the satellite no longer works. I have an Orbi 752 set with 1 RB...
I'd actually tried most of these options as I'd seen some of the previous posts and started trying everything out of desperation. I've sort of reached a point of a usable point, although probably not the optimal situation.
the router seems to be stuck on the v4 firmware, but I was able to downgrade both satellites to v3.18 and after a factory reset they connected up and are working normally. So basically I have two different firmwares running, but my speeds are actual normal and the coverage is stable now.
So, while definitely not a perfect option for anyone else stuck with a non working system after v4 you can
1. Go to the RBS750 support page and download the latest v3 firmware (I used the v3.18)
2. Plug into each satellite with Ethernet and manually load the downgrade and run it
3. Factory reset the router and set it up the satellites and internet
4. On one of the satellites I needed to do a factory reset on the satellite as it had a different login password after the downgrade and was showing solid purple.
5. I also set static ips for both of my satellitesIts not 100% perfect as I occasionally see out of sync messages in the logs, but the satellites themselves powered on and connected as blue and after a minute or two the light went out and they both have ~30 devices hooked up to them now with the router having another 40. Everything is getting decent speed tests and is able to work on the network. It's been stable for over 2 hours now, so I'm going to consider this a win as I had at most 5 mins of stability for the last 24 hours.
I'll probably leave my network in this split firmware state and hope that netgear can release some updated firmware that doesn't nuke the satellites soon!
I have he same issue - nothing has changed in my setup or placement, but as soon as the firmware updated, now my satalite blinks colored lights at me. It never lit up before because it always had a solid connection. I unplugged the satelite and tested the wifi signal strength from the router. It used to be in the 70-100 Mbps range, and now it is around 10Mbps or less. I contacted support, and they said the hardware was fine, so the update must have "changed my configuration" and that it would cost me $100 for the support contract in order to fix it (what a scam). They also mentioned that my 2.4G and 5G were likely switching back and forth on the backhaul, though I don't see where I can control that anywhere.
I tested multiple mesh networks and this one by far has been the best, until this firmware update. The support person re-upgraded my routers and satelites and then had me do a full reset. I seem to have a better signal now, but the statelite is still showing amber, and then blue and then amber again, and the admin portal says it has a poor backhaul connection. I think my next step is to back off the 4.6.3.7 release and see if things improve. I can always reupgrade if I need to.
I also have the exact same issue since the v4.6.3.7 firmware upgrade. My CAT6 connected (via Netgear switch) Orbi Satellite does not maintain backhaul connectivity now and worse yet the entire network goes down (RBR750+RBS750) 4-5 times a day for a couple minutes. My at&t fiber has no issues and is up and running during these Netgear outages. Before firmware update, my network was fantastic for a year plus. If I have to manually reset and rebuild the entire network, I will move to another more stable platform with a better UI and included live support. Does anyone know if Netgear acknowledges this issue and when a firmware fix will be available?
Have you tried a full factory reset on the system then pullled the power adpaters for the RBR and RBS for 1 minute then plug back in then setup from scratch?
Yea like I mentioned, I'm not interested in rebuilding my entire network especially when others have tried the reset option to no avail. I thought it was pretty much agreed that this is a Netgear firmware issue since v4.6.3.7 was forced upon us. Has Netgear taken responsiblity to resolve this issue with a patch and is there a timeframe yet?
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
This user seems to have stablized his system:
