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Forum Discussion
Orbi RBS850 drops internet - Horrible customer support
Setup: 2 Orbi Satellites using wireless backhaul RBS850 1 Orbi Router RBR850 AT&T fiber (modem/router combo unit) Orbi router is set in AP mode Issue: 1 Orbi Satellite randomly drops internet...
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
I will try the satellite factory reset this evening.
My home sq ft is 1200, although the property size is on a 5000 sq ft lot and I have security cameras mounted on the exterior walls of the house. (stucco walls)
There is more than 30 ft between all satellites and router.
As mentioned before, I've had this setup work flawlessly for over 6 months. It's just the past 2 weeks where I get random internet disconnects on one satellite on both wired and wireless devices connected to it.đź‘Ť
I have had similar issues where it was working for the past few months no issues. Recently started dropping connection randomly and restarting both router and satellite. I have xfinity coming out tomorrow as Netgear told me the same issues and I've don'e everything minus facroty reset
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
K1773rm0nk3y wrote:
I have had similar issues where it was working for the past few months no issues. Recently started dropping connection randomly and restarting both router and satellite. I have xfinity coming out tomorrow as Netgear told me the same issues and I've don'e everything minus facroty reset
