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Forum Discussion
Orbi RBS850 drops internet - Horrible customer support
Setup: 2 Orbi Satellites using wireless backhaul RBS850 1 Orbi Router RBR850 AT&T fiber (modem/router combo unit) Orbi router is set in AP mode Issue: 1 Orbi Satellite randomly drops internet...
Ok Took me two+ hours but I got both my RBS to connect and sync to the RBR:
This was in same room with the RBR. Status on RBS remained good and RBS eventually turned OFF on front LED. I watched this for about 10 minutes as my roommate talked to me while I was doing this.
1 BIG thing, make sure the RBS are downgraded to v3 prior to the RBR. Seems like the RBS on v4 don't inhibit the v3 from being downloaded and the YES button is present when you select on the v3 FW file. No work around needed. I had downgraded my RBR prior just to see if the v3 work around worked and it did, but I didn't downgrade my two RBS so I had to re-upgrade the RBR back to v4. RBS played havoc trying to get 1 of them to sync. Had to factory reset the RBR and RBS and walk thru setup wizard and sync the 1 RBS there. Not sure why this one particular RBS wouldn't sync using the sync buttons or RBRs UI. After the RBS were sync long enough I could get to there IPs and downgrade them gracefully to v3. After the FW was sent and the RBS started pulsating WHITE, I powered them OFF. After that I downgraded the RBR back to v3 using the work around.
I hoped the RBS would resync after the RBR was downgraded. Of course not. Spend another long while trying to get the one to sync. Again, had to factory reset the RBR AND RBS and walk thru the setup wizard and it was found and added there. Sync button or RBR UI would not work. After the one RBS was synced I powered ON the 2nd one and used the sync button on the RBR and RBS. 2nd RBS connected fine.
I think I had reset the 1 RBS and had not re-synced it back so and then I downgraded the RBR to v3 and having to upgrade again, probably messed everything up.
I recommend try to not change the SSID name and PW on the RBR prior to downgrading. Keep the same SSID and be sure to downgrade the RBS first prior to the RBR, it should work.
I did all of this off line from the ISP modem as I didn't want the system re-updating itself and I didn't get a change to go live with it so no online experiences as I ran out of time. I'll try and do some testing this weekend.
One item I'm bothered by, RBS on V4, if I factory reset either one of my RBS and connect a wired PC to the back and wait 4-5 minutes and don't sync the RBS to the RBR, the wired PC fails to get an IP address from the RBS. Troubling since if the RBS FW gets out of sync with the RBRs FW version and the RBS won't sync, someone can't get into the RBS web page usings it's web page service to update FW. Not sure if anyone else is seeing this.
K1773rm0nk3y wrote:
I downgraded to v3 and now my satellite wont sync to the router and it shows up inside the attached devices as a connected device. Nothing seems to fix this issue. it showed blue before then said failed
So i received my new router, set it up and have had 5 network errors since. So I called netgear and the lady who answered was AMAZING!!!! She informed me that the bug is in 4.16 update and should be fixed by mid October. She advice either downgrading to 4.9 or holding on the next few weeks and dealing with the issue. Hope that helps everyone on this thread .
Havent heard or seen anything from Netgear about this update, FURRYe38 have you seen anything or any betas? The disconnects now appear to be in the evening for me and usually happen within an hour window which is a lot better but not great. Hope they fix this soon.
We don't get any information on updates on when or if they are forth coming. Just have to keep an eye on NGs download site.
You can try downgrading to v3 to see if thats makes things better for you.
Had to resort to my older Linksys as the router dropped connection 6x today, ughh that update needs to come out otherwise this is a $900 paperweight now.
I did downgrade to 4.6.9 which was the most stable for me but now...oh well
You can try downgrading to v3 to see if thats makes things better for you.