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_tus_'s avatar
_tus_
Tutor
Oct 20, 2020
Solved

ORBI RBS850 Satellite restarts several times a day

Hi,   I'm using a RBK853 kit, upgraded to V3.2.16.6_1.4.4 version for all parts. RBR850 is configured in AP mode, both RBS850 satellites and RBR850 router are in DHCP mode.   One RBS850 satellit...
  • _tus_'s avatar
    _tus_
    Apr 15, 2021

    Hello

     

    I forgot to post a follow-up.

     

    After redoing the same test with the netgear support, RMA was granted and the faulty RBS was replaced a dozen of days ago.

     

    So far, it works like a charm.

     

    Many thanks to FURRYe38

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 20, 2020

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Are you using a Dynamic or Static IP address configuration on the RBR in AP mode? 

 

Any Wifi Neighbors near by? If so, how many?

 

Has a power off for 1 minute then back on been performed since last update?

 

  • _tus_'s avatar
    _tus_
    Tutor
    Oct 20, 2020

    Hi,

     

    Router is my ISP one : Sagem Livebox 3 Pro for Orange France ISP.

     

    RBR850 gets its fixed IP from DHCP (mandatory for Livebox DNS activation), same for the 2 satellites.

     

    No more than a dozen of Wifi network nearby.

    None with more than -70dBm SNR under wifi analyzer when Orbi's one are over -44dBM (I'm in a separate House).

     

    Between 2 restarts, wireless / wired connection through the RBS850 is reliable which does not seems to indicate an interference issue.

     

    The RBS850 which restarts often has been power-off for more than a days without change in its behavior.

     

    The RBR850 and the second RBS850 were not powered-off more than the time they need to restart.

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 20, 2020

      Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

       

      I presume any wiif radios on the ISP modem are turned OFF fully? 

      • _tus_'s avatar
        _tus_
        Tutor
        Oct 21, 2020

        Manually set to Chanel 11 for 2.4GHz. ISP router has wifi disabled.

         

        So far no restart observed on the satellites (it also spent the whole night unplugged).

         

        Let see if this solves my concern.

         

        In the meantime, any clue on how fixing the 2.4GHz channel could have a influence on the unexpected restart of the system?

         

        Guillaume