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_tus_'s avatar
_tus_
Tutor
Oct 20, 2020
Solved

ORBI RBS850 Satellite restarts several times a day

Hi,   I'm using a RBK853 kit, upgraded to V3.2.16.6_1.4.4 version for all parts. RBR850 is configured in AP mode, both RBS850 satellites and RBR850 router are in DHCP mode.   One RBS850 satellit...
  • _tus_'s avatar
    _tus_
    Apr 15, 2021

    Hello

     

    I forgot to post a follow-up.

     

    After redoing the same test with the netgear support, RMA was granted and the faulty RBS was replaced a dozen of days ago.

     

    So far, it works like a charm.

     

    Many thanks to FURRYe38

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 22, 2020

Ya if 20 feet is distance between the RBR anr 2nd RBS, this is too close...

_tus_'s avatar
_tus_
Tutor
Jan 18, 2021

Hi netgear community,

 

I'm undigging a long lasting thread...

 

I continued investigation on my side since the RBS852 was still resetting several times a day.

 

For the record, I got one RBS852 Satelitte (called Office) which reset spontanously several times a day and I got one RBS852 Satelitte (called Multimedia) which works like a charge.

Both satelittes came from the same RBK853 kit.

 

I finally got the oportunity to exchange both satellite places:

Bureau is now used to deliver content to the TV / Game console / Chromecast

Multimedia is now used to provide fast access to our home office (couple of computers wired and/or wireless; printer, couple of phones...)

 

As FURRYe38  can guess, Bureau is still resetting when Multimedia works like a charm.

 

Since I carefully used the same location during the exchange, I can conclude that we are not in front of interference or any external environnement issue and I suspect now an HW problem with the satellite called office...

 

What are the next step to progress? Is there any debug available to track why the satellite is resetting?

 

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 18, 2021

    Sounds like the one RBS call Office could be faulty. Swap RBS locations to see if the problem follows. If it does, I presume the one RBS needs to be replaced. Something to contact NG support about and see if there are any options.

    Blanca_O 

  • _tus_'s avatar
    _tus_
    Tutor
    Jan 18, 2021

    OK, I will swap the RBS location again to confirm it is linked to "office" RBS850 later today and I keep your posted.

     

    Guillaume

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 19, 2021

    :smileywink:

  • _tus_'s avatar
    _tus_
    Tutor
    Jan 27, 2021

    Ok, RBS switched back to there original position:

    RBS Multimedia is working as like charm for a whole week

    Firmware Version: V3.2.16.22_1.4.9

    CPU Load: 16.67%

    Memory Usage(Used/Total): 408 MB/867 MB

    System Uptime: 7 days 19:26:22

    Hop Count: 1

     

    When RBS Office is continously resetting.

     

    Blanca_OAny hints on how to trig the support to discuss any other test before starting RMA actions?

     

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 27, 2021

    You might send them a direct PM as well. 

    Good Luck. 

  • _tus_'s avatar
    _tus_
    Tutor
    Apr 15, 2021

    Hello

     

    I forgot to post a follow-up.

     

    After redoing the same test with the netgear support, RMA was granted and the faulty RBS was replaced a dozen of days ago.

     

    So far, it works like a charm.

     

    Many thanks to FURRYe38

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 15, 2021

    Glad you got a replacement. 

    Enjoy. :smileywink: