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Forum Discussion
Orbi Router + Schlage Encode Smart Lock
Hi Everyone, I have an Orbi AX5400 Tri-Band Wifi 6 Router (RBR760) and Schlage Encode smart locks on our home. The locks CONSTANTLY disconnect from Wifi and it is incredibly frustrating. I've tr...
Hello!
Model # BE489WB (https://www.schlage.com/en/home/products/BE489WBCAMFFF.html#)
From what I've researched too, it should only pickup the 2.4G channel too just like you said. I'd say the lock is roughly 5-8 feet from our modem and router. We have Spectrum as our internet provider and use their modem. The other lock is roughly 5-8 feet from one of the Orbi Satellites.
Because the lock is so close to the router, do you think an extender is necessary? I had thought about getting one as a hail-mary because I am willing to try everything at this point. I think there is an outlet right by the front door that it could plug in to and allow for a clear line of sight to the lock.
This home is a short-term rental and guests get their own unique code when they book, but if the lock goes offline our system cannot put the code into the lock and it's a whole annoying thing on our end. I just need the dang lock to stay on wifi all the time. #technology
katiejim1214 wrote:
From what I've researched too, it should only pickup the 2.4G channel too just like you said. I'd say the lock is roughly 5-8 feet from our modem and router. We have Spectrum as our internet provider and use their modem. The other lock is roughly 5-8 feet from one of the Orbi Satellites.
Took a while, but it is confirmed:
- How often is "constantly"?
- Do both locks disconnect, or one more than the other?
- What does it take to get the locks to reconnect?
Unless there is something like a solid concrete wall between the Orbi WiFi unit and the lock, then installing a WiFi extender would seem unnecessary. If your smartphone has a WiFi Analyzer app (there are dozens), it would be relatively simple to hold the phone close to the lock and observe the WiFi signal strength of the 2.4G channel.
Hi!
It does it at least 3-5 times a week. Sometimes it's one lock. Sometimes it's both. Eventually they just re-connect; sometimes in minutes, sometimes in hours, sometimes in days. Very inconsistent. Yesterday they were both off at the same time all day. Usually they reconnect on their own.
I'll have to look into an analyzer app. There is no other way to distinguish 2.4 vs 5 that I'm aware of based on all my research. I don't think there is a way to set up two separate networks with the Orbi either (like to where you can pick one over the other).
What Firmware version is currently loaded on the RBR and RBS?
What Firmware version is currently loaded on the RBR and RBS?
RBR: V6.3.8.5_1.4.80
RBS: V6.3.8.5
katiejim1214 wrote:
I'll have to look into an analyzer app. There is no other way to distinguish 2.4 vs 5 that I'm aware of based on all my research. I don't think there is a way to set up two separate networks with the Orbi either (like to where you can pick one over the other).
True, the Orbi product uses one WiFi SSID for both 2.4G and 5G channels. There is no method to define separate names for different channels.
WiFi Analyzer products typically display every WiFi access point they detect, including your neighbors. Here is a screen shot from my phone:
Notice that SSID ORBI63 appears two times:
Channel 11 is the 2.4G channel and Channel 44 is the 5G channel. If I had clicked on the triangles next to MadDog and Bad-IoT, they would have expanded to show both channels on those SSIDs as well. These happen to be from an Orbi RBR750 I am experimenting with.
My guess is that if you check the WiFi strength at the door locations, it will appear to be very strong.
Have been searching for web articles regarding Schlage locks and WiFi. Everything I have found so far is about getting the lock connected in the first place. After that, the advice seems to be:
- change the batteries, or
- reset the lock.
Neither would seem to apply in this situation.
