Orbi Router RBR350 VLAN website login

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RHYS41 wrote:

Even if the Orbi router assigned itself the IP address 192.168.1.1 (not 0.1) the device can't find a website as there's no wifi..

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Thanks. I had totally missed the point.

• When the 350 was first powered up, it produced a WiFi signal that matched the credentials on the product label, correct?
  (On the bottom of the case.  The letters "O-R-B-I" plus a two digit number for the SSID and a combination of silly words for the password. Correct?)
• The smartphone connected to that WiFi network correctly, found the router and began the set up?
• (confession: I do not ever use the Orbi 'app' to set up routers. I understand more and more customers no longer have computers that have Ethernet ports and thus cannot connect directly to a Ethernet port on the router for setup.)
• During the setup process, where the PPPoE user name and password are entered (and accepted?)
  Was there a step where the WiFi SSID/password were changed?
• So the issue now is:
  • Neither the original WiFi network nor the new WiFi network appear at all? (and thus cannot be selected by the device running the web browser)
  • A WiFi network appears, but connection attempts fail?

I never had occasion to use any of my 90 days of "complimentary support" and would be fascinated to hear "how it goes".