Orbi Router RBS750 shows as LAPTOP and disconnected

Question

I use the Orbi RBS750 series (1 Router + 5 Satellites). On the admin page my router will be shown as a LAPTOP (not as a router) with the status "Disconnected". Due to the fact that I am facing Wifi drop very often I am curios if this could be the problem. Any suggestions from the community? Thanks for your help. Daniel

plemans · Answer

Is it a laptop and just showing in the wrong section? Did you compare the mac address?

Zappapa007 · Answer

It is definitely not a laptop. Also the icon shows the router. And as mentioned i have 1 router and 5 satellites.&nbsp;

plemans · Answer

I understand you have 1 router and 5 satellites. you photo didn't show much for details through.&nbsp;
What firmware is on the router?&nbsp;
And on the satellites?&nbsp;
What modem/gateway is it connected to?&nbsp;
Does it show up properly if you reboot?&nbsp;
Or if you factory reset/reinstall?

FURRYe38 · Answer

What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)?

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Orbi Router RBS750 shows as LAPTOP and disconnected

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