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Forum Discussion
Orbi RPK353 first install says no internet
Trying to install Orbi for the first time but on installation says no internet. But can get Internet working with old router. Have power cycled etc but no change. Tried via app and webpage but nothin...
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Blitzn wrote:
Trying to install Orbi for the first time but on installation says no internet. But can get Internet working with old router.
Have power cycled etc but no change. Tried via app and webpage but nothing.
Any help please