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Deepak_Mehta's avatar
Deepak_Mehta
Aspirant
Aug 18, 2022

Orbi Satellite RBR850 doesnt connect

I facing a big problem, i have installed 1 Orbi router and 5 satellite RBR850 in an 3 storey house, and placed the devices floor wise ( some in rooms couple of them in bedroom and living rooms) at specific location where signal strength seems to be good.

 

The problem is that devices like iPad, phones smart tv doesn't connect with the orbi satellite, i have to reboot them, then they start working for couple of days then again they stop connecting with devices.

 

I will be grateful for inputs.

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 18, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

     

     

    • Deepak_Mehta's avatar
      Deepak_Mehta
      Aspirant
      Aug 18, 2022

      Firmware Version :- V4.6.3.16

      ONT :- local vendor fiber connection connects to Orbi router

      Size of Room is 8000 sq feet  approx (3 floors)

      Distance more than 30 feet but i have connected some device via LAN cable as well.

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Aug 18, 2022

        Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

         

        So you have RBS that are wireless connected and some wire connected? 

        Are the ethernet connected RBS directly connected to the RBR or is there a patch panel or LAN switch in between the RBR and RBS? If there is a switch, brand and model# please.

        What CAT# lan cable are you using? CAT6 is recommended. 

         

        What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
        Any Wifi Neighbors near by? If so, how many?

        What CTS values are you using on the RBR? Under Advanced Tab/Advanced Settings/Wireless Settings

         

        You may also have too much wifi signal in the home. 1 RBR and two RBS are rated up to 7500sq ft so 3 RBS should be enough for 8000sq ft. I would turn off two of the RBS and test the system and devices. https://youtu.be/UR0viMLISz4