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Forum Discussion
Orbi Satellite RBS750 disconnected and can't reconnect to RBR750
Orbi satellite RBS750 1 disconnected from the RBR750 after running like a top for 2 years. Internet speed was awesome everywhere in the house.
- RBR750 is in the basement directly connected to the Verizon modem. RBS750 1 is on the first floor and within 20 feet of the RBR750. RBS 2 is on the second floor within 20 feet of RBS750 1.
- The Orbi Advanced/Administration/Attached Devices has always indicated that the Backhaul Status of both RBS750's is "Good". And that all computers and about 30 other devices were spread pretty evenly between the RBR750 and the two RBS750's
- The RBR750, RBS750 1 and RBS750 2 are all on Firmware version V4.6.3.7_2.0.49.
Here is what I have done to get RBS750 1 re-connected online:
1. I removed the disconnected RBS750 1 using the the Orbi BASIC/ADVANCED interface.
2. Did a factory reset of RBS750 1 intending to use the mobile app to "ADD SATELLITE."
2a. RBS750 1 went from blinking amber LED and turned to green
2b. Ring goes to blinking white and never to solid.
2c. Trying to add the satellite while RBR750 is flashing white doesn't work.
3. Moved RBS 1 to within 5 feet of the RBR750.
4. Disconnected RBR750 from Verizon GS-1100 modem and rebooted the RBR750
4a. Rebooted the GS-1100 modem bringing in FIOS GB
4b. Reconnected ethernet cable from FIOS modem to Orbi router
4c. The RBR750 and RBS750 2 came right up.
5. Did another factory reset of the RBS750 1.
5a. Blinking amber LED turned to green
5b. Ring goes to blinking white and never to solid.
Repeated this several times confirming that I am insane by doing the same thing over and over expecting different results! I've scoured the Orbi troubleshooting, the Orbi Community and the Internet for solutions, but never found one with this exact problem. Don't want to blame this on hardware failure, but I'm out of ideas.
You will be greatly appreciated if you are able to offer a solution.
8 Replies
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
20 feet mabye too close. 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. Basements are not recommended places for RBRs. Concrete and steel will cause problems.Swap RBS locations...
Remove the RBS connection from the RBR while the RBS is turned off, then re-sync with the RBS and RBR.
Thanks for the prompt reply!
RBR is in router mode and is connected by ethernet to the Verizon FIOS GB modem.
One of the first things I tried (to make sure it was the RBS and not a network issue) was to swap the RBS units. After rebooting the RBR and resetting RBS, the RBS LED goes to green, but never gets out of the flashing white mode.
I deleted the RBS completely as the interface indicated that RBS was "disconnected". I rebooted both the router and the modem. The router and the other RBS came up just fine. I was unable to "ADD SATELLITE" for the non-functioning RBS because after re-setting the RBS again, it never gets past the flashing white to get to solid white. The secound satellite is never found.
My house is only 2,200sq ft. Without a significant re-wiring effort, I have to locate the RBR in the basement because that is where the Verizon FIOS comes into the house and connnected to the GB-1100 modem. The RBR and the 2 RBS's have worked flawlessly for two years from the exact same configuration. I believe interference and proximity are not the issue.
What happens with the one RBS if you connect it directly to the back of the RBR with a ethernet cable?
Possible your one RBS maybe faulty...
