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Forum Discussion
Tekk
Jun 27, 2023Tutor
Orbi Satellite Status
My Orbi system with 3 satellites had been working fine for a while. Starting getting drops so I went to the app and rebooted the router. Router rebooted but all of the satellites stayed purple...
FURRYe38
Jun 27, 2023Guru
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
How are the RBS ethernet connected to the RBR? Are they using the 2.5Gb LAN port in back of the RBS or the 1Gb LAN port?
Is there a LAN switch in between the RBR and RBS? If so, Brand and model please.
What CAT# LAN cable is being used between the RBR, Switch if present and the RBS?
️What channel configurations are currently set on the router?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Tekk
Jun 27, 2023Tutor
It’s all hooked up correctly. Before the reboot everything showed up fine.
Everything is wired backhaul and it’s all in the correct ports. Just trying to figure out why the satellites show wired, appear to be working, but in the web interface don’t show they are connected to the router.
- FURRYe38Jun 27, 2023Guru
Doesn't help us much to help you.
Please give feedback to the question presented so we can better get a idea of what's going on there so we can help you out.
- TekkJun 27, 2023Tutor
Home is 6k square feet.
Fiber comes in to ONT and then directly to the Orbi Router. From the Orbi router it goes to a TP link 2.5gb switch and is sent to each room via cat6 cable where it is directly connected to each Satellite. Each satellite is then connected to a 2.5gb TP Link to disturbed Ethernet to the devices in the rooms.
With a wired backhaul does the distance between satellites matter?
I appreciate the assistance. As I said earlier it all worked fine. Nothing has changed other than attempting to reboot the router.
- FURRYe38Jun 27, 2023Guru
What Firmware version is currently loaded?
There a model# of the TP-Link switch?
Is the cable used UTP or STP. STP is recommended.
Yes. Very important.
So the RBS report correctly if you disconnect the RBS from ethernet and let them wirelessly connect. Do they report correctly as wireless in the RBR web page and Orbi app?