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Forum Discussion
Orbi Satellite won't show devices connected
I have the Orbi router and one satellite. I have the version called CBK752 which includes the cable modem. Initial setup was just fine 2 months ago. Now, however, via the app and web, no devices w...
kdawg32 wrote:
I have the Orbi router and one satellite. I have the version called CBK752 which includes the cable modem. Initial setup was just fine 2 months ago. Now, however, via the app and web, no devices will show as connected to the satellite. I know devices are connected, and the satellite status is just fine. However, i can't see the devices at all. Therefore I can't disconnect devices, like for kids at night.
Firmware is up to date with v3.2.18.2 on the router and v3.2.18.1 on the satellite.
This is a puzzle. The web site shows the most recent version of the RBS750 (S for satellite) as 4.6.3.7. The release notes were issued 7/13/2021.
Can you double check the model number and version number on the satellite?
You are correct. I confirmed that the 'firmward update check' that runs on the web gui was just incorrect. I had to manually download the firmware update 4.6.3.7 and apply to the satellite. I've done that. Since then i have unplugged the device twice. I confirmed that the new firmware is showing as applied, and it did not solve the problem.
The satellite still shows no device connected while my son is using his kindle fire that is not showing up on the main orbi device.