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Forum Discussion
Orbi Satellite won't show devices connected
I have the Orbi router and one satellite. I have the version called CBK752 which includes the cable modem. Initial setup was just fine 2 months ago. Now, however, via the app and web, no devices w...
Do they show up on the RBS web page if you log in to it?
What web browser are you using?
What devices are you using that are not appearing to be displayed?
You just asked a great question as I didn't know I could access the Satellite directly via the web. So, I've done that and I do see devices connected that do not show up on the main router web page or on the Orbi ap - at all. I did access both the main router and RBS web pages via Google Chrome and Microsoft Edge on a Windows 10 Pro laptop. Results were identical. The devices that are connected to the RBS are iphones, ipod touch, and a kindle fire.
So, it seems as though this confirms my original statement that devices are connecting to the satellite, they just don't show up at all via the Orbi app or main web gui, so I can't disconnect them manually, which I'd really like to do. In both places, it states the health of the satellite is great, but there are no devices listed as connected.
I would try a full on factory reset and setup from scratch using a wired PC and web browser.
Clear out all browser caches after the reset and before you start the setup wizard.