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Nov-Ange-Lion's avatar
Jan 29, 2023
Solved

Orbi setup shows "No intertet connection"

Dear Netgear communities   I just bought my first Orbi unit today and having difficulties with internet connection. I basically followed all instructions on the App, and when I gets to the last ste...
  • plemans's avatar
    Jan 29, 2023

    Your AC1900 modem? Put it in modem only modem. Not modem/router mode. 

    otherwise you're in a double nat. 

    Or you can put the orbi in access point mode (can only be done through the browser, not the app). 

     

    A double nat happens when you cascade more than 1 router.
    https://kb.netgear.com/30186/What-is-Double-NAT