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Forum Discussion
Solved
Orbi setup shows "No intertet connection"
Dear Netgear communities I just bought my first Orbi unit today and having difficulties with internet connection. I basically followed all instructions on the App, and when I gets to the last ste...
Your AC1900 modem? Put it in modem only modem. Not modem/router mode.
otherwise you're in a double nat.
Or you can put the orbi in access point mode (can only be done through the browser, not the app).
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Nov-Ange-Lion wrote:
Modem: Nighthawk AC1900
Which one?
AC1900 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe Wi-Fi speeds.
Look at the label on the device for the model number.